Manchester, United Kingdom
193 Hathersage Rd
N/A
+441612766700
The Diabetes Centre at Manchester Hospital is situated in its own building and importantly it has its own car park making it easy as you don't have to spend time driving around for a parking place. The usual procedure is to check in at reception then sit down in the small waiting area before being called by a nurse to go through to a larger waiting area where you then wait until you are then seen. Waiting times can vary but the staff do all they can to help you and ensure you are at ease. The centre does a marvellous job in treating its patients who unfortunately suffer with diabetes.
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Diagnosed with diabetes in May 1997 up to date all treatment has been excellent and still is from the Doctors, Nurses and Receiptionists. Leaving a message gets reply as soon as staff are free to do so. In fact all the staff will go above and beyond to help, particularly when I changed from tablets to insulin. When late husband also a diabetic was diagnosed with as having a terminal disease, their help went above and beyond in every way. A BIG THANK YOU TO ALL FROM ME AND ALL MY FAMILY.
The doctors and nurses are lovely but the receptionists have real attitude problems and never answer the phone, I’ve been calling for three days about a diagnoses (over voicemail!!) and they still haven’t answered or got back to me, also one of height and weight nurses had a go at me because she had to go and get my blood sugar metre she forgot to give me, I’ve been threatened to not be allowed insulin pods after missing appointment aswell, hate this place
PICK UP YOUR PHONES!!!! I’ve called over 30 times over the past 11 months and not ONCE they’ve picked up! (Most of the time it’s important) I don’t know who’s in charge of this but your service is absolutely disgusting! To cancel or amended or even confirm an appointment I have to drive all the way down to the centre just to speak to a member of staff! How is this place still open with such appalling unprofessional service.
I've been going there since 1989. The team has changed over the years but there is one consistent thread holding it all together: the team members are all excellent; they have experience, skill and real genuine care. Yes, they are busy, but their work and dedication is a tremendous asset to our healthcare in this region. Thanks everyone - well done and keep it up please.
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