Birmingham, United Kingdom
4 Arthur Rd
N/A
+443453002354
Ive been treated better getting my eyebrows done, I was running late due to road closures and traffic I called the helpline to let them know they said it was fine , the lady in reception on the other hand was totally different . I sat in the waiting room listening to a very loud nurse explaining how an abortion works and what expect and to be honest felt really sad for the lady in the room knowing we could all hear her business, I prayed I didn't get room 5 ! I was called through by a lady who was well mannered but to be honest not very patient or empathetic , she did the scan which I then saw the pictures (I know I was supposed to see them ) I was then rushed through signing something she hadn't explained ,given the medication and pretty much told your done you can go , as if this wasn't hard enough I felt like a total inconvenience !! And now 12 hours later lying here totally regretting it after seeing the scan , no counselling was offered while there either , this has honestly been the worst day ever
like
Extremely uncomfortable with the service provided. I was very upset with what I was going through and they had not comforted me at all. I was in tears and one of the staff had come over to me and assumed I am here because of my ethnicity and that my family wouldn’t accept me. Not only that she had later on walked over to one of the other staff and discussed my documents with her and repeatedly gossiped about me making me very uneasy. Horrible experience.
I am very disappointed in this clinic, and with Marie Stopes in general. I attended an appointment at this clinic for my pre-procedure assessment and due to the fact I suffer with GAD (generalised anxiety disorder), I was feeling very nervous and had many questions regarding the procedure and the after effects of it — none of these questions were adequately answered and I received no understanding from staff members at all. I saw a nurse who presented as very rude and judgemental (once again, she didn’t properly answer my questions) and this offered me no reassurance whatsoever. My anxiety regarding the procedure was in fact worse upon leaving this clinic. It has become profoundly apparent that Marie Stopes has no support system in place for women with mental health issues so I would suggest that women who have anxiety or a mental health issue that renders them anxious about attending such appointments should seek treatment elsewhere and perhaps contact BPAS instead.
Sadly not a good experience of visiting this establishment. I felt staff were rude and not very friendly towards myself while I was waiting for my partner to arrive. Very unwelcoming vibe within the building, felt very unwelcome, almost like I was being judged for wanting to be there to support my partner during her appt and visit there. Partner advised that once past reception, it's not very well signposted, almost a hit and hope where you end up and hope you get/find the right room to wait in. Overall not a very good experience like others have reviewed but was hoping our visit would be different.
Sadly my baby would not have made it full term and I was petrified of having to do this. I have never met such a group of amazing doctors/surgeons/nurse/midwife's in my life. I suffer with depression and for the first time in months I was laughing. They all took time to talk to me and put me at ease I was treated so well.I had to be there a long time due to how far along I was so during this time I saw a lot of people come and go they were treated equally as nice. I thank you from the bottom of my heart. You work so hard you truly are amazing you should all be so proud x
They Simply don't care. Detailed reviews will follow very very soon.
Ridiculous. Go to your appointment and no body is able to do your surgery! Joke!
Only been once for my scan. See how this Saturday goes. Both receptionist and the woman who did my scan were very professional and supportive towards me. Didnt rush me as I did feel uncomfortable after reading the reviews. But I dont usually let bad reviews get to me as everyone is different and has different views. I did ask loads of questions as this was my first time visiting and they answered them all. Shall review again once I have treatment *UPDATE 9-3-19* Amazing service! Constantly I kept getting upset the surgeon and women in recovery area really comforted me even the Male who did my consultation before going into theatre. He even gave me 15 minutes to decide on my choice as I was too upset to decide. No way were they rushing me or being impatient. They were all lovely all the staff. I didnt feel a thing I was put to sleep under a general anaesthetic. Was scary at first when I walked into theatre but it was all over in ten mins u are knocked out completely!. And given tea and biscuits after. You only wait in recovery up to an hour. And my process went quick as it was only a standby appointment. U do feel relieved afterwards. So please do not feel uncomfortable they all here to help! Fantastic after care advice and support given throughout and after, including counselling. Thanks Team!
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