Northolt, United Kingdom
Harvey Rd, Hayes,
N/A
+44 7956361035
I see Terry every year for my boiler service which he installed 7 years ago. He also did our kitchen and bathroom about 10 years ago. He has always done an excellent job for me and the missus and the kitchen and bathroom are as showroom finish as when he did them. He is a very nice person and really dependable which us older folk really appreciate and he really gives the best advice to help us keep costs down. Family seem important to him and he always asks after the grandkids. In fact we have recommended him to all our family and he has never failed them either. Good chap, excellent plumber and heating guy, knowledgable and professional.
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This is the first time we use Terry's boiler service. We are very happy with his professionalism on his work, his good advice and patience. Hope to use his service again next year.
Terry is absolutely a brilliant guy and knows his stuff technically, but is highly unreliable, every single appointment he fails to show up on time at the agreed time or the day, he does not follow up with arrangements or appointments! When he finally shows up he definitely does a good job, but being unprofessional and unreliable is not enough to compensate for the level of poor service. Even worse still is whoever does his accounting who does not have the level of professionalism in administration on how to follow up emails with a test or a call, due to junk emails - poor communication Makes it absolutely certain I will never use his services again. Beware steer clear don’t say you were not warned!!!
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