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Derek Slack Motors Ltd

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Middlesbrough, United Kingdom

derekslackmotors.co.uk
Skoda dealer· Auto machine shop· Car repair and maintenance· Car inspection station· Car repair and maintenance service· Used car dealer

Derek Slack Motors Ltd Reviews | Rating 4,5 out of 5 stars (8 reviews)

Derek Slack Motors Ltd is located in Middlesbrough, United Kingdom on Prospect Place A66. Derek Slack Motors Ltd is rated 4.5 out of 5 in the category skoda dealer in United Kingdom.

Address

Prospect Place A66

Phone

+44 1642256100

Service options

DeliveryIn-store shopping

Offerings

Oil change

Best known for
Fresh Sushi
Biggest weakness
Inconsistent service
Most praised
Value for Money
Recommended for
Families, Sushi lovers
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elizabeth druery

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Sold us a car with 12 chips in the windscreen on a 14k car and not prepared to fix or replace windscreen. They told us it past its Mot and their standards for sale of a second hand car. Speaks volumes about their standards. Obviously cashing in on the fact you can't test drive or view cars correctly due to covid restrictions. Stroppy rude and unhelpful salesman. Extremely disappointed and won't be back. AVOID!! AVOID!! In Response .. 12 stone chips is not wear and tear and should of been pointed out in all honesty. Even the window repair guy said it should not of been sold for 14k with that damage. Your own salesman agreed it wasn't right. iv also taken the car to a local garage and they said it should of flagged up as an advisory on MOT at the very least. You did nothing different to any other car dealership selling second hand cars so not that impressed. All other garages offering 14 day return if your not happy but oh no we were clearly told you were not prepared to do anything to help!

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Teresa Carney

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Had three Skoda's from here, always excellent service, partner loving his new Karoq...Jim Wood

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Ian Bates

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Disappointing customer service form a Skoda main dealer, when looking to purchase an Octavia Scout. E-mailed in due to work restrictions making it difficult to phone, after the first couple of prompt replies to my questions the responses got slower and slower often having to chase Thomas for an update. As I was a distance buyer had a lot more questions than someone who could see the car for them self, felt like he did not want to sell me the car. Please take note that if you are not in the office for the day please put an out of office message on your e mails and details of who else may have been able to help, also if the service manager is on holiday for a few days please speak to who ever is deputising for him or her and not just wait for his return. Spent over a month trying to get answers to my questions and have now been waiting over a week for a reply to my last e mail. I have now gone elsewhere. Very poor service!

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Mike Pat

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Used this Skoda Authorised Dealer twice to meet the servicing requirements for a contract hire vehicle. Took advantage of the collection and deliver back facility on offer which is a useful option. Unfortunately the vehicle was not collected on the arranged date due to a mix up so it had to be rescheduled for a few days later. The rearranged collection went ahead but the car was returned slightly late and hadn't been valeted. Not to be too harsh, the vehicle service was done properly at a good price. Perhaps an area of improvement could be with regards to the quality of customer service and communication within the relevant department.

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Michael Thompson

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This is the second Skoda I have purchased off Derek Slack Motors Ltd the first being for my wife, but this is the first time I have bought my main vehicle from Slacks. I have been 100% satisfied with the service and attitude from them up to date. Absolutely no complaints. I purchased a Skoda Kodiak Edition TDi 190 4 x 4 7 seater in Petrol Blue. On collection of the vehicle at the end of August 2017 it was handed over with every detail fully explained and was in pristine condition. 6 days later we were on our way to France for 4 weeks. During that time the car drove beautifully and considering I used to be a Mercedes fan I am so well pleased with my purchase. Thank you.

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Stuart Robertson

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I was told the wrong time for my service by lease company as dealership closes at 12. I turned up at 10 should have been there at 8.30. However, they carried out a full service and I had my keys back at 11.45. top notch and thanks. Excellent service considering I was 1 and a half hours late.

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Rob Wills

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So rang up asking for a tool for a screw as the one supplied was the wrong fitting. They quoted me a price to come down for the thing to be changed. 15 mins waiting they quoted me 23 nd he came back at 30 Not changed the bulb just 2 screws where taken out. For him to stand there nd argue saying he never quoted me the price. Was not even worth 23 tbh. All I asked for was the tool nothing else. Very disrespectful

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Frederick Singlewood

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Despite not buying my skoda from Derek Slack, Abel in spares and parts has spent months tracking down my owners manual which was missing. It arrived today, without charge. What great customer service! Thanks.

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