Milton Keynes, United Kingdom
63 High St, Stony Stratford
N/A
+44 1908269888
Kerbside pickupDeliveryIn-store pick-upIn-store shopping
Repair services
We ordered a Tiffany light that was out of stock, but were informed immediately, and kept updated throughout. Communication is everything in business, but is unfortunately a dying concept with many. The light arrived as advised, although it had been damaged from manufacture, as the packaging was perfect. Lampwise immediately organised a replacement that arrived in perfect condition a short time later. Highly recommended retailer with excellent prices with service to match.
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This companies service is second to none. I bought 2 lamp fragile glass lamp shades from them on the Monday and by the Wednesday I had received my complete order. Even with a slight hitch in the process they even rang to advise that my order would be delivered the next day, and it was. Another company 4 weeks later has not even contacted me with regards to the same products required.
After 5 years' regular custom, during which my wife and I must have spent upwards of 2,000 with Lampwise and found their service generally no better than adequate, we bought a standard lamp in their sale for 99. It had three bulbs inside the glass stand and my wife asked the sales assistant if it would be easy to replace them when they blew. We were assured that it would. When a bulb finally blew, I attempted to take the lamp apart in order to replace it and couldn't. So I took the lamp back to the shop and asked the owner how to do it. He showed no interest in the matter and asked his technical person to look at it. The latter explained to me and showed me how complicated a procedure it would be. I passed this information on to the owner, commenting that I anticipated it would take me two hours to change the bulb. He laughed at me. I asked for a refund and he refused. I told him we would not shop there again and he couldn't have cared less. No apology, no offer of anything (not even a new bulb!), no nothing. I took the lamp back home and soon a second bulb went, so I took it apart, replaced both and put it back together. This procedure took me 1 hour and 50 minutes. I'll let you draw your own conclusions, but we certainly won't be patronising Lampwise again.
Lampwise had not got the lampshades in stock that I was looking for, but gave me a link to another company that had the correct ones in stock. Brilliant!
Excellant shop, great advice and fantastic selection of lamps and lights.
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