London, United Kingdom
72 Rochester Row, Westminster
N/A
+442079320101
As others have mentioned. Moretons admitted not having professionally cleaned the properly for our tenancy start. Since we left we are still waiting on our deposit to be returned. They are trying to charge us for silly things despite us returning the property in better condition than which we found. Be very wary with them. Once you leave, communication drops off a cliff and things take an age to sort out. Hopefully they will return our deposit soon.
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I have been renting my apartment from Moretons for more than 3 years now, and I must say they are a true example in terms of professionalism and honesty. Our flat has been heavily flooded close to the end of our lease term, and I still can’t thank them enough for their proactivity, efficiency and kindness overall. Moretons is a letting agency you can trust, that has your best interest in mind—I couldn't recommend them more!
I can honestly say, Moretons is the best agents in London I worked with. Would recommend a 100%. Their clients are very efficiently looked after.
The flat handed over to me was filthy. Had to deep clean myself. At the end of the Tenancy they had the nerve to charge for cleaning when I handed over a perfect Flat. One of those Agencies that rip People off by whatever means they can. Avoid avoid avoid
Taking over 1.5 months to get the deposit back, agency not responding to emails / phone calls. Very unprofessional service and no responsibility taken at any level
Horrible management. The flat was handed over dirty and after 3 months of continuously contacting them I had to do it myself. There are severe issues in the flat making it inhabitable. 7 weeks of complaining and they have yet to do anything about it. Instead they ignore my calls and after sending several reminder emails they send me irrelevant or vague responses to buy time. I have worked in property for 7 years and have never faced such unprofessional behaviour.
I've used the service a few times now and successfully rented out my properties in a timely manner.
Very inefficient with managing admin and processing deposits.
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