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Ripped Knees

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Newcastle upon Tyne, United Kingdom

rippedknees.co.uk
Sporting goods store· Retail· Skate shop

Ripped Knees Reviews | Rating 4.6 out of 5 stars (5 reviews)

Ripped Knees is located in Newcastle upon Tyne, United Kingdom on 6 St Mary's Pl. Ripped Knees is rated 4.6 out of 5 in the category sporting goods store in United Kingdom.

Address

6 St Mary's Pl

Phone

+44 1912602534

Service options

DeliveryIn-store shopping

Accessibility

No wheelchair-accessible entrance

Open hours

...
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D

Drew

There turns out to be a very good reason why so many 5 star reviews on here mention Barry, the owner of the shop. Super helpful dude, took the time to give me my tracking no. over the phone as well as follow up with an email. Managed to ship out the order in between the limbo days after Xmas and before new year. There's always the push to support local business etc. and it is sometimes easier said than done for the consumers when big companies can set low prices, but with an owner like Barry, you actually have a genuine reason to.

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Kaylee Callan

Cannot recommend these guys enough! My son is 11 and loves coming to the store. We travel quite a way to get from ours to the store (around an hour) and its worth the journey, Barry was fantastic on yesterdays visit, he helped Jack custom design and make his dream scooter. The patience he had, the effort he made, the attention to detail to ensure it was what Jack wanted, and the price was surprisingly less than id feared (lol) you made a little boy extremely happy - once again. Thanks Ripped knees - see you next time!

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Max

It is refreshing to receive such amazing customer service! Having placed an order online, the item in question was unfortunately out of stock. I called in and spoke to Barry who went above and beyond to ensure that I not only had a replacement product (better than the original) but ensured it was shipped the same day at no additional cost to ensure wrapped and ready for Xmas Morning. I will not hesitate to order again and if I didn’t live 200miles away I’m sure my son would be a regular fixture in store. Thank you and Merry Christmas to team Ripped Knees!

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Emma Mahon

Wow! In all honestly, I’ve seldom, if ever received such incredible customer service! We ordered a custom scooter for our son for Xmas. There was a glitch with the scooter on Xmas Day which we couldn’t rectify, and which couldn’t have been found without using it. Sad, but these things do happen. The measure of a company is how they deal with issues and resolve them. I sent an email on Boxing Day, which fell on the Saturday, expecting a response late on the following week. On Sunday 27th I received a call from the company, and they skilfully directed my husband with a temporary fix, with the promise of parts to be sent out in the post, which then arrived within a day or two. We’ve received abysmal service from other online scooter companies, so really wanted to praise Ripped Knees. Honest, friendly, knowledgeable, incredible service - even responding when they should be closed! Won’t hesitate to use again or recommend. 5 ️

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Alasdair Grant

Super easy and great parts, really quick. Friendly expert advice on the custom build too, not just trying to sell the most expensive bits, really understood my sons budget. A

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