Newry, United Kingdom
1 Belfast Road, Belfast,
N/A
+442830262820
!!!NOT OPEN 24HRS!!! Not sure why this vet advertises itself as 24 hours open when it is in fact NOT. I rang the other week late at night for my sick dog (I had googled open vets as this vet came up first as open 24HRS)they are a good hour from me so I hadn’t Heard of them before. A voicemail message said the practice is open from 9am-6.30pm... the out of hours service taking effect thereafter for emergencies. After realizing the FALSE advertising from Google I tried to ring my own vets and got to them. Looking back I should have rung them in the first place but I panicked at the time.
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Took my 17 year old dog to be put down. Arrived at 9.20 without an appointment and was told I'd have to wait until 10.10am until others with appointments were seen. The vet was ready at 10.20. I sat in the waiting room obviously upset whilst the dog lay in the boot of the car. 5 minutes did the job. I'm sure if the vet had asked the other pet owners, they would have allowed me to go before them. I'm only glad it wasn't an older person, living on there own, grieving for their only company. Maybe vets could put into place a policy were pet owners who need their pet put down have special treatment rather than leaving them to publicly grieve for an unnecessary time.
I have been with this vet over twenty years, and multiple pets. Today we had an appointment for 2pm and arrived on time. The door had a sign (due to C19) that you should wait outside until reception let you in, all fine so far, I fully understand. The receptionist opened the door five minutes later and told us that they would let the vet know we were waiting, closed and locked the door and we remained outside. Two things to note, the surgery waiting room was completely empty and it is December and bitterly cold outside for both humans and animals. A further ten minutes went by and I knocked the door to get attention from the receptionist who ignored me, got up and walked off into a back room. At this point we decided to leave as the cold was unbearable and reception was not responding. As we were leaving a vet opened the door and we explained that we were leaving. We told her why and she said that nobody had told her we were there. I don't mind waiting but not in the freezing cold. Incredibly poor show, won't be back,a real shame that they couldn't organise things better and covid is no excuse for reception to ignore people.
A really nice vet to visit and prices are not over the top either would recommend to anyone who needs a vet
Provided excellent care and communication when our dog was very Ill.
Deli
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