Knaresborough, United Kingdom
Grimbald Crag Rd
N/A
+441423799500
Very Impressed with the whole experience , I rang yesterday to see if they could look at my exhaust it was vibrating, I was invited to pop in the next morning to have it checked, arrived at 8am to a warm welcome, had a coffee and used the free wifi to work whilst I was waiting. The exhaust was checked and I was asked if I wanted to look at the problem and was offered a solution. I was treated with courtesy and respect by both staff I spoke to, please pass on my thanks to them both.
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Excellent service second to none. Made you feel very welcome. Made a good job of my mx5 wheel alignment. Watch TV free cuppa thank you Brian.
Unfortunately I have had a bad experience here. They tracked the car but it still pulled to one side. Set up an appointment to come in again at a specific time, waited 1h 20m with car still in the car park then another 1h 10m to recifiy it. Be prepared to wait. No refund for substandard workmanship
I received a very overpriced quote for a break service from this business. They were trying to convince me to get parts replaced, which were not worn out yet. I went to two different garages after and they all confirmed that the parts (pads and discs) were still in good working order. I would not go back to this place.
After being told by main dealer that I needed new tyres I came here for a second opinion. Their measuring showed tyres within acceptable limits and didn't need replacing for at least 6 months. When they were ready to change I came straight back and had new set fitted for a very reasonable price. Staff are very professional, polite and helpful. They can knock the socks off main dealer quotes and are very competitive across other providers. Waiting area is spacious with tea, coffee, wifi and TV available, you can also see straight into the workshop.
Excellent customer service great value for tyres.
Well, it's a quiet Saturday and only 2 customers in the waiting area. I only needed a puncture repair. I waited 1 hour and 10 minutes before the car was seen to. A further 16 mins just to take off the tyre. Then 42 mins to repair the tyre. Only 11 mins to put the tyre back on. During this time I managed to watch an entire 6 nations rugby match plus the after match comments. Very disappointed. No notification. No contact. No apology.
i discovered a large screw embedded in the tread of one of my rear tyres. Fearing that it might eventually work its way through the tread and puncture the tyre, I tried to prise it out using my penknife and a small screwdriver. Unable to move it i went to the Knaresboro' site to ask North Eastern to check the tyre and remove the screw. This they did promptly, carried out a visual check of all four tyres, and reassured me that the screw had not penetrated the tyre. Great service and to top it all there was no charge. I know where I'll be going for my next set of tyres.
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