Norwich, United Kingdom
22 Exchange St
N/A
+44 1603622891
DeliveryIn-store pick-upIn-store shopping
No wheelchair-accessible car park
Repair services
I felt compelled to write this review as have used this store a few times over the past few months and found their customer service very good. The store has almost everything you need and wanted to support this independent company during these extraordinary plandemic hard times. I needed a sledge for my child and they did not have them in stock, but arranged for me to collect from them the next day (they even bothered to telephone me back to update me as promised). You will NOT receive this standard of customer service from the likes of Amazon or any of the large DIY chains. WE MUST SUPPORT THE HIGH STREET AND THESE INDEPENDENT BUSINESSES.
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I so love this store it has everything and excellent customer service. I wanted to support them in these extraordinary hard times.They need us. I placed my first delivery yesterday, what a brilliant service, delivering here to Kessingland, a small charge but worth it. Well done,I hope to shop in store when we can. Sue
Haven’t been into Thorns for years, but recently moved into a city centre apartment so Thorns is now my local hardware store. As someone who is new to DIY and general maintenance of a home, the gentleman working in the store were very helpful and immediately directed me and partner to the area of the store we needed. Great local service. Thank-you Thorns
Placed an order online for the 1st time. 1 week later they call to say all but 1 of my items is out of stock. Not worth the postage for the 1 item so have been refunded. Wouldn't have minded if they'd told me a day or 2 later but 1 week is unacceptable. I was going to order with another supplier but they're now out of stock aswell. Not a happy customer.
My favorite shop in Norwich, what would we do without Thorns, no mater what you need the staff will help you find it. l have been shopping here for over 30 years and its always a pleasure. Thank you Thorns.
Deli
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