London, United Kingdom
Sidmouth Rd
N/A
+44 2084517863
For a gym that charges 700 plus, the facilities and hygiene are exceptionally poor. The safety procedures put in place for coronavirus are practically non-existent. Nobody is having their temperature checked on arrival, intense cleaning procedures seem minimal based on seeing used tissues in every other machine (at the beginning of the day might I add). Cleaning wipes in the pods aren't replaced, so the people that are even bothering to clean their equipment can’t even do so. The tapings on the floor don't even make for good decoration, not sure why those have been laid out. They haven't even offered to reduce fees given we aren’t even able to make use of all the facilities that we originally signed up for. If you're thinking of joining might as well use the gym up the road to be honest, at least you'll be better off financially! Some of the equipment seems to be damaged, which they’ve either not fixed or done a rubbish patch work on. When we were able to use the steam room, you'd be lucky if the room was even warm enough. Even when you write in to voice your concerns, you'd be lucky to get a reply. Id like to know where all the membership money is going?! Looking at the comments below, they seem to have an ignorance is bliss approach to customer feedback since nothing seems to have changed over the years, only their fees! The only time they've bothered to respond is when they've had good feedback. Laughable really.
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Changing rooms are always untidy, massive piles of towels not being taken away, floors always wet, toilets disgusting... Sure, most of these comments are due to members not being considerate but management does nothing to correct behaviours. I have been member in a few other gyms, even at lower price tags, and never seen anything like this. Then there is the problem with maintenance, everything keeps breaking, nothing gets fixed. Showers have been broken since I joined about a year and a half ago. Some of them have only hot water, others only cold water, a few with gel dispensers not working. The same with machines and other stuff in the gym area. And I am not even going to talk about the air-con situation during summer, almost 3 weeks without being able to use the club and no compensation given.
crazy prices for a rude staff, didn't like it at all
Not very good instructors. One of instructors Pietro in very rude and disrespectfull manner denyed entry due to 2 minutes late for the start time. There was no issue of much lateness . He explained in a rude manner : He is not "entiled by law" to let me in to a class. I traveled a while to be on time at the site. Demotivating unwelcomming and unprofessional. Membership is pretty expensive, instructors arent any good, and there is not many classes in all weej at all. Higly unrecommended
4 stars mainly due to living nearby and not having to use their changing rooms; if I had to use the changing rooms, my rating would be lower. Machines are a bit old but usable. Not sure why people make comments about the staff - in general they’re friendly. And if you’re there to work out you don’t need to talk to the staff much anyway. Good, standard gym for the area.
The cleanliness of all the studio classes and gym floor is awe full. With all the different viruses in action and being a health club the conditions should be on point. The equipment really needs update ding. The manager in all departments needs stepping up. They not performing there duties. They all need further training. I generally don't complain and do what I need to but it's becoming ridiculous. One of the cleanest gym by far is Furrzfeild in Potters Bar.
Worst gym by far. Equipment are more than 10 years old. Steam room is always broken out of service. The equipment are always dirty and broken most of the time especially the cables. Spend your money somewhere else. Do not believe them if they try and tempt you with “waving the 1 month notice period once you cancel the membership”. Absolute liars
Very nice place.
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