Gateshead, United Kingdom
Unit 24
$$
+44 1914872804
N/A
Wheelchair-accessible entrance
What a waste of space this 02 shop is the staff are more interested in playing on there phones. Customer service is big 0 .set my business account up wrong and cost me lost business while spent 2 days on phone to 02 .would have went back to shop but closed due to lockdown.if you ask me it should stay closed when lockdown is over .Please do not use this shop go on line save yourself a lot of hassle.
like
Helpful, friendly staff, who were able to help with which phone was the better.value, rather than what you thought you wanted! Were able to resolve 2nd problem on re-visit. Would recommend (if on O2!!). Lots of parking available. Just be aware, only allowing'2' people'in at a time, so maybe a queue and cold!!
Used to be a good place to buy phones/contracts but has gone backwards since they moved shops staff there not very helpful even before Covid
Met Karl again..first class service..best you could ask for..another pleasant visit for a new phone
Got things sorted and well looked after . recommend 5 star
I visited the store today to upgrade two sim only contracts. I was immediately greeted by a very friendly sales assistant named Elena. Throughout my time in the store Elena was very friendly and helpful. Even when the computer system was not working fully she remained professional and kept talking to me about deals and offers. Great experience as always with this store.
Have been with O2 for more years than I care to remember and was very disappointed when the old shop closed and I had to trail to the Metro Centre nothing wrong with the team there just took too long from the car park just purchased. My new phone from the Retail World Branch and must say I was delighted with the service and particularly the help given by young Stephanie
Had a very bad experience with a member of staff and that's left a very bad impression on that shop
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