Initial Hygiene

Fergus Main

I work for a local dental practice and our experience with Initial Rentokil has been diabolical - When we try to contact either Okehampton or Bristol branches, we are re-directed to the a different branch or the initial help desk who are of little help. Collection of our clinical waste has been missed twice during a time where it is vital that we dispose and store our clinical waste properly and safely. We've had our clinical bin overflowing due to initials very poor and irregular collections. Furthermore, we've been paying for a sanitary waste bin for several months but have never received the bin. Despite logging several complaints and requesting a reimbursement for the payments for a fanciful sanitary unit, we have been billed for the unit once more and still haven't heard any confirmation that we'll be receiving one in the foreseeable future. Please get it together initial! PS. To whoever can actually sort us out at initial, please contact us - Complaint ref. 3911435 (one of several complaint numbers we seem to have been given by your team).

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