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Optical Express Laser Eye Surgery: Cheltenham

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Cheltenham, United Kingdom

opticalexpress.co.uk
Lasik surgeon· Ophthalmologist· Eye care center· Optician· Optometrist

Optical Express Laser Eye Surgery: Cheltenham Reviews | Rating 4.7 out of 5 stars (5 reviews)

Optical Express Laser Eye Surgery: Cheltenham is located in Cheltenham, United Kingdom on 43-45 Promenade. Optical Express Laser Eye Surgery: Cheltenham is rated 4.7 out of 5 in the category lasik surgeon in United Kingdom.

Address

43-45 Promenade

Phone

+44 1242242551

Amenities

Toilets

Accessibility

Wheelchair-accessible toilet

Open hours

...
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Nicola Burnham

Really helpful staff. Booked in for a laser eye surgery consultation, all questions answered, every step was explained thoroughly. Would highly recommend to everybody

K

Kitty Ratcliffe

Was very worried about having LASEK Surgery, Procedure went well. Healing took a little longer than I expected however now very pleased with the result - better than 20/20 vision! Tarik and rest of staff all great!

M

Millie

The Cheltenham branch are very friendly and welcoming, reassuring throughout the procedure with frequent aftercare appointments. Very professional from start to finish!

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Kieran Hatten

Lasik iDesign surgery in early January 2021. Quick, easy and relatively painless. The team at the Cheltenham branch have been great in their pre and post treatment care. Would definitely reccomended

D

David Street

I was assessed for laser eye surgery a couple of weeks ago and wanted time to reflect on my experience before posting a review. I was welcomed politely and when I introduced myself was asked to go to the waiting area and fill out a form. My initial assessment followed, then a short wait and a more thorough set of tests. The common theme throughout was that with the five machines I placed my forehead and chin on, were not cleaned in my presence and no mention was made as to them being cleaned. I found this disappointing and not good practice. There was also an overwhelming desire to secure an appointment and ask me to commit to the procedure that was recommended (just over 6300). I said I needed time to think about things and was then told that there were appointments the following week. It felt very high-pressure and not professional at all. The consultation was free so the only thing I gave up was my time. Not a particularly enjoyable experience to be honest. The staff were polite and Rachel who did my thorough eye examination was very good - but come on, drop the high-pressure nonsense and allow customers to digest the information they have and assess if they can afford it and are happy to proceed. I received three subsequent e-mail all bombarding me with the way to proceed and book appointments. You have lost me as a potential customer, this is not the way I expect to be treated. I fed all of this back to a central team via a follow-up telephone call.

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