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Optical Express Laser Eye Surgery & Opticians: Middlesbrough

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Middlesbrough, United Kingdom

opticalexpress.co.uk
Eye care center· Optician· Optometrist· Lasik surgeon· Ophthalmologist

Optical Express Laser Eye Surgery & Opticians: Middlesbrough Reviews | Rating 4.6 out of 5 stars (5 reviews)

Optical Express Laser Eye Surgery & Opticians: Middlesbrough is located in Middlesbrough, United Kingdom on 29 Corporation Rd. Optical Express Laser Eye Surgery & Opticians: Middlesbrough is rated 4.6 out of 5 in the category eye care center in United Kingdom.

Address

29 Corporation Rd

Phone

+44 1642880872

Service options

In-store shopping

Accessibility

Wheelchair-accessible entrance

Open hours

...
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Daz Walker

I had laser eye treatment arranged through the Middlesbrough branch, I had the treatment carried out at the Newcastle branch in February 2020. They guaranteed 20/20 vision. However four months down the line after surgery my eyes are far from that figure. I struggle to focus my vision now, see double lights in the dark when driving, have constant uncomfortable eyes that are always now bloodshot. \Just\ meet the car driving standard for vision. I never had any of these symptoms pre surgery and wish that I had never had the procedure carried out. I now need to wear glasses for driving large vehicles to meet the required vision standards... I feel let down by the \aftercare plan\. I have been by optical express to take cod liver oil tablets to help lubricate my eyes, use hot compresses over my eyes, use lubricating eye drops several times a day, do eye exercises etc etc. I never had any problems with my eyes before the laser treatment. I have asked for a refund but nobody seems to want to discuss that in optical express. My optometrist said \head office deal with them\. I have tried to talk to \head office \ but they just keep stating that they are investigating my case. I would recommend not having the procedure done to anyone considering it. A lot of money wasted totally and my eyes still need glasses to get 20/20 vision. The staff at shop level are helpful at Middlesbrough but it seems to fall on deaf ears above shop level....

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Craig InBoro

A week ago a screw fell out of my 5 month old glasses,I was very unhappy. I phoned the store when it reopened, I was told everything was appointment based because of covid, I suggested they popped a screw in an envelope and stuck it on their door and I would pick it up. The lady said that she would post me some and I would need to get a small screwdriver. A few days later I received a jiffy envelope with 6 or more screws and a wonderful little multi-tool screwdriver keyring. This is what customer service used to be like many years ago , im delighted to see that some companies or individuals still exhibit this. BTW there was no signed \with compliments\ slip in envelope, which was also refreshing as usually it means someone wants a pat on the back for doing something reasonable.

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David Nixon

1st class service, polite, cheerful and I will definitely be a return customer

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Linthorpe Interiors

One of our staff members just had a procedure completed by yourself. She said she couldn't of been happier with the service from first walking through the door, to the consultation, to the operation and the aftercare. She was immensely happy and could not believe that she could instantly see again. She is so happy and can not thank everyone at Optical express enough.

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Mike Ward

I visited the store on Albert Road on Monday 21/01/2019 enquiring about an eye test and was offered an appointment the following day which was very pleasing. The staff are so helpful and go the extra mile regarding customer service. I would like to comment also on how professional and skilled the Optician who conducted my eye test was. Overall a very good experience and highly recommended

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