Norwich, United Kingdom
4 Bedford St
N/A
+44 1603633520
Kerbside pickupDeliveryIn-store pick-upIn-store shoppingSame-day delivery
Wheelchair-accessible entrance
Shop not open due to lockdown so I chose two red rugs online to go with my red sofas but wasn't a hundred percent happy with my unadventurous choice. After speaking to James on the phone and explaining what I was looking for I booked the two rugs plus three more mystery rugs for home delivery. I also sent him photos of my sitting room and sofas to help him choose the mystery rugs. He absolutely listened to what my preferences were and I fell in love with the first rug he showed and scrapped the two I chose! James was very professional, friendly and gave us space to make the right choice. I would definitely recommend buying from him and of course his rugs are quality, beautiful items.
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We bought several rugs from the Oriental Rugs team and the whole process was such a pleasure! They were patient and helpful, coming to our house with all the potential rugs and put them all in place while we made our minds up. We couldn't be more thrilled with the results.
From our initial enquiry to finally purchasing a rug James has been extremely helpful and professional. A quality service throughout. I would highly recommend James and the Oriental Rugs of Norwich.
I stumbled on the rug shop by accident...recently moved to the area and was finding my way about. I am so glad I did ! The shop has an amazing amount of rugs. I was a bit overwhelmed at having so much choice but David was so very helpful. He suggested they bring several rugs to my home ( without any pressure to buy) A time was booked and James and David duly turned up with several rugs. They were both so patient and helpful. We settled on a beautiful rug and are thrilled with it. Customer service is exceptional. Would not hesitate to recommend.
We are very thankful to James for the excellent service he provided.. We presented him with what we thought was an unsolvable challenge - to find a rug which added interest to our living room without losing the tranquility of our existing decor.James searched extensively and when he had found 6 or 7 potential rugs he arranged to bring them to show us how they looked in situ.That was enormously helpful and although 2 were not to our taste the remaining rugs were strong contenders. Without being pressurised we were allowed space and time to make our choice. Several weeks later we are still admiring the stunning rug which graces our home. We have no hesitation in recommending Oriental Rugs.
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