Hengoed, United Kingdom
27 Commercial St, Ystrad Mynach
N/A
+44 1443819085
Don't bother asking for care times to be changed. My bedbound mum has her first 3 calls within the space of six hours. She is left from 8.30 pm until her morning call at 10.30 am, a full fourteen hours. This is unacceptable. Six times I have rung to sort this. Promises, promises. Formal complaint is now the way forward. They don't date check food either. Goodness knows what happens to people with no family. Check dishes too, they seem fond of washing up in cold water. It annoys me my mum likes the team, if only she knew.
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Unprofessional, disorganised. Appalling management. Inform staff of shifts less then 12 hours notice. Let staff know less than an hour before shift they're overstaffed so they aren't needed. No sick pay. Change who supporting with no notice. Absolute shambles. 75% of staff want to leave and are looking for different roles. Yet they are opening more places.....get a proper management structure, organised rotas and people who care for the users. Shambles in its current state.
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