Plymouth, United Kingdom
Tamar Science Park, 1 Davy Rd
N/A
Send samples from Europe (Poland) received results within promised time (3 months) No complains. Works as described.
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I am now waiting more than 4 1/2 months for the results of my mother’s test. The first time MTHFR genetics answered after 3 months, and several attempts by me to contact them (difficult!), that the sample failed. We received a new kit and sent in a new sample. It seems they didn’t bother or are unable to expedite the second try after they botched the first one. Had a chat with the (supposed) CEO on Facebook. He basically wrote he doesn‘t value customer feedback and was not willing to admit the slightest bit where they could do better. It had a narcissistic taste to it. My main argument was that if you have to write complaints in an open forum before they start replying to you then there is something wrong with their customer service. Pretty self-evident, isn‘t it?
Deli
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