Peterborough, United Kingdom
Dukesmead
N/A
+441733325111
We have used this company many times for replacement parts required for our clients. They have always been super friendly and prompt with their quotes and then supplying. Thoroughly recommend.
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I have used Porcelanosa on many occasions and they never disappointed. From entering their showroom with my own thought to discussing with Andrew there is always input into design or suggestion on how to achieve my vision. For this project I was working in commercial premises for 2 visitors cloakrooms. Working on a budget Andrew & I managed to make these two rooms extremely welcoming and extremely clean & inviting. Porcelanosa & Andrew offer an excellent service, a fantastic product to suit all budget without compromising on luxury. Personally, I would not go anywhere else. Thank you.
The service we received was excellent, we went back and forth with our selections and finally settled on an 800 Ceramic tile which looks excellent in our space. We were given samples to take home and try which were ordered in specifically for us. The price was also very competitive and we received the tiles boxed up on pallets so there were no damages. I would highly recommend the Peterborough branch as staff all very helpful and went out of their way to help.
Shocking customer service: bought and paid for shower at Peterborough whilst in area from Scotland. salesperson said sales was to finish but no problem delivering to Scotland for their standard 40 charge if I bought before sale ended. 2 days later, told delivery was 260 - I refused. Then told them pass to Glasgow branch to fulfill. Delivery delayed, had to cancel plumber, delivery eventually made 8pm because driver said he'd not been informed earlier and was a rush job to get it to me. Waste parts missing ! Called Glasgow, no call back. Due back in Peterborough 3 days later so went in and collected waste. Plumber arrives but Spanish size fittings so had to buy another locally. Took waste back to Peterborough, where I paid and collected it from, to be told..." You'll have to take it up with Glasgow and anyway it's outside the 28 day returns policy". Unbelievable - after all their mistakes all I want is what I paid for - nothing more, nothing less - and no one has the authority or common sense to simply refund the cost of the waste fittings. I don't want an apology nor compensation for wasted time, cancelled plumber etc - just a refund for the wrong part.. Is it really that difficult to understand and sort out amicably ?
Super place. Few staff and they will discharge you quickly if they see no large purchase potential.... I guess they must have important orders piling up...
Shocking customer service, I had a tilling company doing work at my house in two bathrooms , they bought the tiles and did a bad job they bought the wrong colour of tile . I have been in contact with Porcelanosa to try and exchange for the correct colour as none of the boxes have been open and Porcelanosa own brand of tile. I felt an exchange would be possible but no as I was not the person who bought them even tho I paid the previous company to buy the tiles and do the job , they are not willing to help at all . Be cautious people
Very helpful but in the middle of a revamp so not much on show at the moment.
My husband and I went into the Porcelanosa store in Peterborough today to purchase new tiles for our kitchen, armed with a cupboard door for matching purposes. We were completely ignored by the two members of staff. The one member of staff who was free was only interested in looking at his computer screen. We stood next to him and waited for him to acknowledge we were there. On asking for help with kitchen tiles we were told 'they are everywhere' as he waved his hand around him. He clearly was not interested in finding out what we were looking for and was not willing to help us. We walked out and went to Topps Tiles, where we were greeted and helped and had a completely different experience. We will be buying our tiles from Topps Tiles and will be writing to their Customer Service Department to compliment their excellent service . You need to learn how to treat customers if you want to charge premium prices and expect sales!!
Deli
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