Renfrew, United Kingdom
2 Rocep Dr, Braehead,
N/A
+441415331000
Purchased everything from tiles to fixtures in branch. Communication is terrible, 4 deadlines missed - which is understandable due to Covid-19 and Brexit closures. What is not understandable is having to chase the store up for updates, constantly. Emails are still being ignored regarding an online order which when delivered looked nothing like the pictures. After sales care is terrible and the Glasgow branch really need basic training. Beware of purchasing anything important from this branch.
like
So me and my partner walked in the other day. Woman at the front desk ignored us completely. It was our first time so didn't know the protocol plus the whole covid situation we presumed they might have a system in place. But nope. Not a single glance. Not even a greeting. So after a couple of minutes we just walked off into the showroom ourselves. No more than 5 minutes went by, 2 caucasian women walked in and immediately 2 Male employees ran to them offering assistance. Felt racially discriminated and insulted. First red flag. Walking around having a look trying to find what we wanted was another issue. We were looking for specific flooring tiles but in such a big shop it was difficult to find where they were kept. Plenty of \advisors\ roaming around but no one cared or bothered to help us. Second red flag. I asked one of them about the tiles and was told rather abruptly \they're in the left corner there\. Third and final red flag. From hearing that, we walked out thinking first and last time we'd ever come to this place again.
Awful awful customer service, primarily from Peter Burns and the showroom manager Declan Rylett. Willing to take 16k from us for our bathroom suites yet unable to respond to any e-mails when products were incorrectly ordered, products received were faulty and stock missing. Declan now ignoring us and the lack of our stock which was ordered BACK IN FEBRUARY!!!! is now holding up our house build. Trying to find a manager to talk to is impossible. Do not waste your money here. Place is awful. They honestly do not care and only want your money.
Pleasant professional staff, amazing well layed out showroom
The assistant obviously thinks she's better than everyone else. Terrible attitude
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