Radstock, United Kingdom
Fosseway, Clandown
N/A
+44 1761432684
Arranged for replacement french doors to be fitted. Initially Stuart was very helpful and up until day of fitting extremely happy. After fitting noticed damage to our tumble dryer - Stuart denied any liability after contact. Contacted further as noticed a fault with the doors, tried emailing and calling to chase - eventually Stuart’s Wife answered and accuses me of harassment. Is harassment classed as a few emails and calls trying to arrange them to come back and put right the faulty work? Following Covid19 restrictions, chased again. Advised of a AM appointment - when calling at 12:30pm to find out why no-one had arrived Stuart’s Wife starts on me again and accuses me of “having a problem” and “never known a customer like you”. This was purely from a polite call chasing why no-one arrived when agreed. Doors eventually adjusted by a friendly worker. I can happy say I’d rather pay double and give business to any other company rather than use this company ever again. Avoid unless you want to be ignore, accused and have to regularly chase...
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Ordered a composite door, Supplied very quickly, quality excellent , went out of his way to find exactly what I wanted and workmanship was excellent, very professional, and would recommend to anyone, can't say the same about DL windows who supplied my windows, wish I had found RHL before getting them from DL , as would have been a lot happier.
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