Reading, United Kingdom
Drake Way
N/A
+441189719191
I recently went to the dealership to purchase a new mini, after an issue with the old one. The staff were extremely friendly and helpful, and the whole process was smooth and sorted out quickly. I'm really grateful for all the help, and I love the new car.
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Arrived asking for advice from the service dept about a mini we didn't buy from them or have serviced by them. They made me a coffee whilst waiting for someone to be available who then was very helpful. Couldn't have asked for more - very pleasantly surprised with the service given.
On the collection day for my Clubman the vehicle wasn't ready the allotted time I was given. Had to wait about half an hour while the cleaning was completed. The hand over was ok but could have been better for a new vehicle costing upwards of 40K. A run through of the basics would have been nice and not having to ask, esp as not owning an automatic before. Was dissappointing to have to call a few days later once I noticed the rear facing dash cam wasn't fitted only to be told it could not be fitted due to the doors-surely this should have been pointed out at the point of ordering the car.A few extras I ordered to be put on once the car had been delivered to Cooper Reading had not been ordered despite this request made in November resulting in hand over being delayed by a few days. surely the parts could have been ordered a lot earlier once they knew the vehicle was on the production line. Dealing with Emma was always pleasant and was kept informed.
Bought a second hand mini and have had nothing but issues from them damaging the car when they were supposed to be fixing it, to having to complete 2 new resprays due to faulty equipment, booking the car in to be fixed but not informing me that the ramp had broken 2 days before, waited till an hour after I had driven there and given them the keys to call and tell me, completely waisting my time. All this with not a single phone call from them EVERY TIME I have to call them to find out what was going on.
It was such an easy and enjoyable experience. Ian made buying my new car a simple decision - fell in love with it at first site when I gave him (a very VERY vague) idea of what I was after. Thank you so much!
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