Grays, United Kingdom
Globe industrial estate, Towers road
N/A
+44 1268205010
At first it seemed as if they had done a decent job. The next day the problems became apparent. Firstly, they hadn't removed everything they had agreed to. A short, polite email from me was met with the RUDEST reply I have ever received. Amongst other things, they were quick to fall back on their terms and conditions, even though they had agreed verbally to do what we had asked. BEWARE, if they want to play this game, their terms and conditions basically say that they don't have to remove your furniture! The rude guy was replaced with an apathetic guy for further emails, which was an improvement, but it was clear that they don't give a toss. There was also a reasonable amount of damage to walls and skirting boards and some weird packing, which led to some broken stuff. Remarkably they did accept liability up to a certain amount for that breakage but that was a small fraction of our loss. It was a big stress dealing with them.
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Very good service again, the packing service was also a godsend Thank you.
Deli
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