London, United Kingdom
272 King's Rd, Chelsea,
N/A
+442073525380
Ordered a 75 limited edition kit along with a couple of other products which were meant to be a gift to a family member. The toiletry bag the products came in arrived with white marks all over it (obviously not suitable to give as a birthday present). Contacted the company to ask for a replacement bag but instead offered me a 20% code when in the order I had already received a 25% off coupon code in the order?! They told me if I wanted to return it I had to pay postage, for it to be a tracked service and to make sure it arrived to them within 14 days of me receiving the parcel?! I explained this was a gift a family member, I do not shop here but knew the recipient loved the products - therefore the coupon code would have been no use to me. Their customer service is horrendous, and as a small business owner who goes above and beyond for my customers, its shocking to see a big company like Rodial treat their customers this way. Take my advice and do not shop here - they do not care about their customers!
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Thank you very much on time n everything really love it Best product I ever used n always bigger fan xx
Fabulous customer service, great website, free delivery definitely will continue ordering products from here!
Amazing Experience! The Artist was really engaging and helped me navigate and select all the products right for me!
Not to bad
Deli
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