Romford, United Kingdom
67-69 Victoria Rd
N/A
+44 1708761727
In-store pick-upIn-store shopping
As you can expect with any physical store these days, most products can be found cheaper online. However what you do get here is advice from experienced staff who can answer your questions and advise you about the right products that you need to use. There is an abundance of stock which can be difficult to browse but if you ask the staff they are happy to dig out the right product for you. I will always support this store because it’s great to have it on my doorstep and be able to grab things when you need to. Much more specialised items than you can find in the supermarket or hobbycraft. I would like to see them stocking more items that lean towards more modern styles of cake decorating but I think overall that it’s a good store! I see most comments here are about rude staff which is something I have yet to experience, however I do find people are quick to leave a review after a negative experience and less likely to do so after a positive one.
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Rude staff! I bought my hubby 2 cake decorating lessons, (2x1hr)the lady who gave him the lesson was lovely and friendly and he learnt a lot. When he went to book his next lesson (with a different lady) he was told he couldn't have a full hour as this lesson had been too long, even though his actual lesson was an hour (he was talking to the lady for a bit before....you know, being friendly! ) My hubby makes loads of cakes and buys lots of bits and pieces but will never go there again! He didn't even get to have his other hour so a waste of money too
I love this shop it has a unique traditional feel and has everything you need to make fabulous cakes. Debbie and her team are always friendly welcoming and helpful. Thanks 5***** service as always.
Generally stock what you want but the rudeness of some of the members of staff is incredible. There is one older lady who is absolutely disgusting as a human being. Shame really as the younger members of staff are really nice.
Rude rude rude staff. All miserable grumpy and seem to hate answering questions. Stock from 1950s. When so many people comment on rude staff over several years, why hasn’t this changed. You should be more grateful of custom as it becomes easier to order everything online with modern stockists. Don’t waste your time with this place, go tesco or hobbycraft
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