Dundee, United Kingdom
3 High St
N/A
+44 3457242424
Wheelchair-accessible entrance
I've banked here for years but the queues have become a right inconvenience. I would probably consider changing bank if it wasn't too much hassle. No matter what time of the day you go in there is always a queue. They do have self serve machines at the front but you can't pay cash in at these.
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Awful customer service in branch, online and via telephone. Have encountered several issues over the years both personally and in business to the point that all of our accounts will now be migrated to another provider. Would not recommend.
The staff are very friendly and helpful and every time I go inside the bank and my mum is in a wheelchair and disabled and the staff are very cheerful and they do there very best to to help people and nice people to help
The staff are already nice but the queues are terrible. It doesn't matter which day or time you go in there is always a 10 or 15 minute queue. Generally, there are only 2 people serving which doesn't help. Sometimes they have a 3rd staff member floating about taking people out of the queue who are not doing cash transactions. They would be better having this person on the cash desk as they can take 4 people. I know banking has changed a lot but still people hate to wait.
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