Chorley, United Kingdom
177 Preston Rd, Whittle-le-Woods
N/A
+44 1772737170
Delivery
Ordered two bowls from the company which were dispatched and arrived promptly. Unfortunately one of the bowls was damaged in transit despite the excellent packaging. Once I notified the staff they responded quickly and sent out a replacement item. Excellent customer service, would recommend.
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SEPT 2020 - We ordered 60 Kilner Jars from Silver Mushroom and they arrived within a few days. The best price around and speedy service once again. Thank you team Silver Mushroom! JAN 2020 - Firstly I would like to say a huge Thank You! For keeping me updated with my orders. I purchased some Kilner Jars for the company I work for and we had a delay in delivery on our second order, Emmie was emailing me throughout the whole process to ensure I knew when to expect them. Small bits of communication like this make such a difference to the customer experience/journey. I phoned up and spoke to Rebecca, as we wanted to purchase 100 of the Kilner Breakfast Jars but I didn't know if they would have that amount in stock! She managed to get the full amount we required and has split the order so we can receive 70 now and 30 in January. All off our purchases through Silver Mushroom have been fantastic from the service to the product, we will be purchasing more in the future from you that is for sure! Also your website is fresh/current and easy to use! So, thank you!
Really pleased with Silver Mushroom - I ordered a bunch of prezzies for family for Xmas and they all arrived super quick and my family LOVED them...especially the new mixing bowl. Lovely bunch of people. Thanks!
Absolutely 5 star customer service in August 2020! We ordered three 8 litre kilner drink dispensers and stands for our wedding. We contacted customer services to check on our order progress. Our call was answered straight away by Alice. Alice explained that the stands for the dispensers were out of stock but were due in the next day or so and would be dispatched the same day. Alice arranged for the dispensers to be sent straight out, to ensure that we would have them in time regardless of the stands. The dispensers arrived quickly, perhaps even the next day at no extra delivery charge. As expected the stands arrived the day after they were due to arrive in stock. All the items were well packaged and in perfect condition. All the items were cheaper than buying via amazon or any of our other usual shopping sites. We had never heard of Silvermushroom before and we have been very impressed, we will be using them again. Thank you Alice and the team.
We ordered a Mason Cash mixing bowl which became unavailable, Silver Mushroom were extremely helpful and communicative and the replacement arrived well packaged and very quickly. Great service! Will use again.
My Butter dish was sent out promptly. Unfortunately the item had been broken in transit. When I contacted Silver Mushroom they were more than happy to replace the item. Really good customer service. I would recommend and use Silver Mushroom again. The cost of the dish was no more than other online suppliers and by shopping here I'm supporting small businesses rather than using the large faceless conglomerates!
Ordered birthday gift with about 10 days to go. Website said delivery in 2-5 days. Gift didn't arrive. Called. Told they didn't have some of the stock so nothing dispatched. Disapointed. Prompt refund.
Really good customer service and competitive prices. Everything professionally packaged too.
Deli
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