CWSL Training Services Ltd

CWSL Training Services Ltd is rated 3 out of 5 in the category alternative dispute resolution. Read and write reviews about CWSL Training Services Ltd. With over 40 years'​ experience of handling complaints between us - many of those at the Financial Ombudsman Service (FOS) - we know how FOS thinks and works. We set up CWSL Training Services to share what we know with people handling customer complaints. To provide an insight into how to get the basics rights, as well as the more thorny and subjective topics, like redress and payments for trouble and upset. And we wanted to offer it in a way that's affordable to firms large and small. Our training days are supportive, practical and designed to give delegates skills and tools to take back to the office and use to good effect. We also limit the number of delegates to make sure everyone gets the most out of the day. About us Caroline Wells - Trainer and Director I have over 25 years of transformational leadership in financial services. Having worked through the ranks to a senior position at FOS, I have a deep-rooted and practical knowledge of customer experience, diversity legislation, outreach and complaints handling. You can find out more about my background and experience on my personal LinkedIn profile: www.linkedin.com/in/caroline-lusted-wells Sarah Lawrence - Trainer and Director I’ve worked in financial services for nearly 20 years, with over 16 years’ experience at FOS - most recently managing the well known and respected Technical Advice Desk. During my time, I worked as an adjudicator, investigating and mediating complaints in various product areas. As an experienced adjudicator, I worked closely with ombudsmen on some of the most complex cases. There's more about me - and my background and experience - on my personal LinkedIn profile: linkedin.com/in/sarah-lawrence-6b1146a6 If you'd like to know more about the training we offer, both for groups and in-house, please get in touch. You can message us through LinkedIn or by email to [email protected] or [email protected]