South Croydon, United Kingdom
491 Brighton Rd
N/A
+442086458910
Fantastic service. I called to ask about storage and prices. Everything was clearly explained by David in a friendly manner. No hassle, nice and easy booking.
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First off, if I could give a zero I would after the poor service I received at the Shurgard South Croydon branch. On the 04/06/19 at around 1pm both lifts were not working meaning I had no way of accessing my possessions being that my storage unit was on the second floor and without the lifts working I had no means of transporting my possessions to the van. I hired a van for the day which I paid for out of my pocket and thinking that I would get a full refund for the van hire, after both lifts not working I was surprisingly told by the district manager that in the T&C's that Shurgard are not responsible for lift malfunctions and leaving me shocked & disappointed at their lack of responsibility. Please take note as I don't want anyone else to be out of pocket like I have been as their whole attitude towards me has been terribly poor. Jon ------------------------------------------------------------------------------------------------------------- (After email received) As you can see from the attached photo, Shurgard took no responsibility for their own error. This is just a warning to anybody planning to use this branch or any other Shurgard for that matter. Read your T&C's as this is their get out.
The staff at South Croydon were very efficient and helpful. Always good humoured and polite. Very happy with their service.
Very efficient service and helpful staff. Would happily use them again in the future and would not hesitate to recommend them.
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