Chelmsford, United Kingdom
2B, Riverside Park, 33 Victoria Rd
$$$
+443443325222
N/A
Plenty of space, organised process for entry. Good deals, as always.
like
Could not get what I wanted and a bit expensive the items that were there.
Was followed around my 2 members of staff. It felt really awkward and intimidating. I understand security and keeping an eye out for theft but this was really obvious and then as I came down the stairs two female members of staff where there laughing. Then one female member of staff seemed to have a jealous moment and a I witnessed what could be seen as a lovers tiff. I went into buy a coat and trainers left with nothing litetlaly was surrounded by about 4 members of staff at times. The boys watching me and the girls watching the boys.
The lad serving in men’s footwear had reasonable knowledge and was helpful. The staff upstairs in women’s were hopeless. Waited 15 minutes to be served and gave up waiting. Rule no. 1, acknowledge your queuing customers. Two lads were assisting two customers but the process was laborious and Luke-warm. The high street shops need to re-think the shopping experience and change to retain customers in the war with online. Customer service is almost non-existent. Product knowledge is very poor. There aren’t enough staff to assist. Customers are trying to support the high street stores but it isn’t easy if customer service is lacking. Three well known brands including this one missed out on picking up good sales today. Enough said.
The staff are incredibly rude. I'd recommend spending your money anywhere but here.
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