Stansted, United Kingdom
Enterprise House Bassingbourn Rd
N/A
+44 8450848980
The worst ever experience. To cut the story short they charged me four times x 250 1000 when I tried to reissue my family's open ticket over their corrupt website, while the booking didn't get through! After so many calls and email for two weeks, one of their guys phoned and said he would do the booking on the phone and refund that 1000. He charged me 448 as the price had gone up. However, the booking didn't also go through!!! I demanded the cancellation of the original booking with a full refund of 377. At that point they owed me 1825. After three weeks, they decided to be "so generous" and refund 1198 only!!! I spent hours on the phone demanding the remaining 627 and sent many emails that end up in a black hole. Their call centre people are well trained to bring the call to a deadlock. My holiday was ruined and my finance suffered and I am still hopelessly calling every morning and sending emails.
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Rude staff with no manners and poor service.
I was surprised by the advanced level of service, starting from the app to the boarding. App is very practical, notification to chick in, pop-up for coming flight 24 hours prior the flight. At airport (Sabiha Gokcen) self service for baggage drop off no need to go to any counter. Service is quick and easy. You'll get then a series of notifications when your luggage is shipped to the aircraft, when the gate is open with details instructions of the gate no, when the boarding begins. A welcome message when you land, with imstructions how and where to collect your luggage from. Absolutely professional.
Very poor customer relations i.e. rude and unhelpful impossible to make contact over the phone. Saying that, this only applies to Stansted, other airports Instanbul and Ercan very helpful and courteous also cabin crew are very good. It is the check-in staff who is the first face of the airline and at Stansted it doesn't bode well.
Constant busy tone can’t even get through to them even when the timings say they are open
The call centre que is too long to wait and understanding what customer want etc just don't expect. Its a cheap airline with no focus on service and care.
First experience in July and it was spot on! Highly recommended
Empfehle ich nicht weiter.Meine 1200 sind weg aufgrund von corona.Von pegasus airlines gibt es kein Entgegenkommen. Nie wieder
Deli
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