High Wycombe, United Kingdom
Hampden Court Kingsmead Business Park
$$
+441494469200
N/A
Horrible customer service! If this is how Staples handles service, even during the pandemic (because, yes, some companies are doing it very well!), Staples will not survive the future. I ordered printer toner from the website and the cartridges do not fit in my machine. I have tried to email them, request a refund through the website, and call, to no avail. No one responds to my request, or my email, and when I call I am hold for a very long time. I tried to request a call back by inputting my number to \save my place in the queue\, and no one contacts me back. In future I will buy my office products from another company!
like
Very poor service- one start is well to much for Staples! I've ordered printer in November, on the website delivery time was estimated 4-8 days, after contacting the customer service on the eight day I was told that their is slight delay with this order. They have contacted vender and confirmed that my printer will be dispatched in 3 weeks- 15th December!! I understand-sometimes happens- I thought I wait. I haven't heard anything from Staples nor haven't received my order on the 18th of December I contacted them again, I was told that the printer is going to be dispatched on the 29th December now ! Very disappointed now that I have wasted all this time waiting - cancelled the order !
Abysmal. I placed an order over a month ago and it is still showing as \processing\. Impossible to reach by phone to cancel. Website virtually frozen.
Not fit for purpose. Deliveries take forever, quality is poor. I don't know when the reduction in quality, stock and service happened but the downward slide is palpable. Once upon a time, you could rely on their quality for your personal and business needs, it was not top of the market but was adequate. Now the online service is appalling.
Tired, out of date and depressed staff. It feels like they should pack up their entire business and not just their retail locations. After all, how exciting is stationery supplies anyway? Truly 0 stars.
Deli
The best companies in the category 'Deli'