Stevenage, United Kingdom
Shephall Way, Shephall,
N/A
+441438902483
I have purchased a few of my cars from Kia Ken Brown Stevenage both new and used with my latest being one from their second hand range which I purchased just over a year ago now and still came with a few years warranty left from their 7 year warranty offer which gives you some piece of mind. The sales team have always been very helpful and I have never felt pressured to complete a sale and even been offered very good deals on which I have purchased. In terms of after sales they have always contacted me to make sure my car is serviced and MOT'd on time and when I have had work completed they now show a video of the work and never felt that they are trying to do work just to get money out of me. Staff have always been polite and professional especially the receptionist they used to have however I believe she might have left now as not seen her lately. Worth checking out if looking for a new car.
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Picked up our new Kia E-Niro from Ken Brown Kia Stevenage yesterday. Salesman Christian had picked up from a previous salesperson who left. He kept me up to date with progress and was straighforward, responsive and helpful. A real pleasure buying from him with nice touches like ballons for my wife's birthday. Great car that lives up to the positive reviews.
Excellent service from start to finish! Love the filmed service pointers really let’s you know what’s happening with car as and when. Was easy to acknowledge and understand what parts of the car needed attention. Martin is an absolute gent thanks again to all the boys at Ken Brown. Highly recommend
Have been using Ken Brown for a number of years now and never left a review previously but at my last service they asked to do so ( 8th Feb). Service was fab, good use of video really explaining the MOT and what work was recommended with prices which I thought was very helpful. However whilst I was there I spoke with the sales assistant and asked about whether I would be able to change my car and they stated they would get back to me the following day, but to no avail. I left it a week and phoned again asking the same thing, gave all my details again and was promised they would call me back. Again didn't happen, very disappointing and I don't feel I can chase them again. Poor communication there and empty promises, it would have been 5 stars otherwise.
We have bought our last 4 cars from these guys, the team are great and all the cars have been in excellent condition and problem free. During the COVID19 epidemic, the precautions taken in the showroom were thorough and reassuring. Christian, our salesman, was very professional and friendly and went the extra mile to ensure that we got the best possible deal for our trade in. I would recommend Ken Brown Motors to friends and family without hesitation.
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