Stoke-on-Trent, United Kingdom
Mount Pleasant Rd, Scholar Green
N/A
+44 1782513894
I have been for my first session tonight 6pm-7pm at the mount pleasant village hall. I was very nervous as I didn't know how my puppy would react as he can get very excited and barks and doesn't seem settle well, so glad I came to the class! On arrival the ladies and gentlemen were so lovely and welcoming and completely put me at ease. I felt after this first session I had gained so much from it and my dog (fudge) enjoyed himself. Thankyou ladies/gentlemen for tonight and looking forward to many more weeks of training by yourselves! Gets 5 stars from me.
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i have notice some reviews are low on stars but i still give it 5 star if you not ever train your dog or ever come to any class it does take awhile to get use to it there so much you can learn for you yourself and your dog as it is you that learn and then you past that on to your dog i have learn so much from this club there was time i felt like given up when your dog just dont do it right then i found it was me not doing it right not the dog but i stuck to it and glad i did one very happy owner and one happy dog
We ended up walking out on 3rd visit. Our puppy was so relaxed before going into the venue, upon entering we were met by noisy dogs,barking & jumping around, dirty mats (covered in dog hair), we were not asked to provide any vaccination certificates, training, if you can call it that was really difficult due to the noise of barking dogs, trainers shouting instructions out & also very contradictory. Before our lesson had finished other owners & dogs for the next class were allowed into the venue again creating a very negative atmosphere.We walked out because our puppy was traumatized & shaking he even weed in the car which he has never done. After walking out of the lesson( we were seen walking out by instructors) we were not contacted by anyone connected from K. Bell in the following weeks to see why we were no longer attending training classes.We have since taken our puppy to another training school & after 1 lesson he stopped mouthing & you can see a big difference in him, he now looks forward to going every week where he is much more comfortable & confident.
Although we enjoyed going initially we stopped going due to the non-constructive criticism that we encountered. Comments like \Is this your first dog?\ [Reply yes] - \you can tell\ are not helpful. The staff need to remember that we are all there to learn and improve. One of the trainers in particular was extremely patronising and doesn't realise that people cannot do twelve things instantly, so when he is telling you to \shorten the lead\, \get a treat out\, \don't touch the dog\, \make him pay attention to you\, \lengthen the lead\ he should realise that these cannot be all be done at the same time.
Lovely people but the room was overcrowded and so noisy that my dog was a nervous wreck and I had to stop going.
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