Stoke-on-Trent, United Kingdom
116-118 City Rd
N/A
+44 1782848413
Expect to wait around for a good half an hour when picking a van up. Someone will go out (eventually) and look around the vehicle and come back and tell you it's fine and if you see any damage you should report it yourself later on by email!! (not like other companies who ask you to walk round with them). Of course I didn't bother checking and two days later I took it back and there is supposedly a \sizeable dent\ in the side loading door (see pic of non existent dent being pointed at by an employee). I have damaged rental vans in the past and always fessed up but I hands down did not dent it. 50 taken from my deposit to repair it. Supposedly should of been more but the lady there put it through as a \small dent\ as if she was doing me a favour!! Weird and inconsistent rules on payment. The debit card I used on a previous hire was suddenly not allowed because the corresponding bank statement had my company name on. I was then told that they didn't rent vans out for business purposes anyway but then quickly changed their minds when I told them it wasn't the first time I had rented from them for business purposes. In summary Afford (just up the road) are good and Enterprise (who I normally go to but didn't have a van big enough at short notice) are much much better options. I would not recommend Thrifty Stoke to anyone!! Oh and if you do go for them then don't have an Uber waiting when you drop off......you will be there for ages stood on your own in reception whilst the person who is dealing with you just walks off into an office with no explanation of what is going on or why you are waiting.
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Avoid if you have a choice. One girl who works there is helpful. The others suck lemons for a living. Unhelpful at best!
Poor service took car back got a call, to say scratch on car took 500 did not walk me round car before I took it away so it was probably there before use at your peril
Very helpful small branch 5*
Friendly service, quick and reasonable pricing. Great quality standard of cars on offer too.
Deli
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