Shotts, United Kingdom
1-3 Main St
N/A
+44 1501823006
DeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible entrance
not worth any star have tried several times to contact them.Don't even have the courtesy to answer emails will be going elsewhere not get the work done
like
What a great shop. Really helped me get the right stove for my house and the staff were clearly very experienced and lovely people. Well done and thank you.
Fantastic owner and selection.
5* Service from start to finish. Very friendly and efficient service and within timescale quoted. Keep up the good work.
Phoned company regarding replacement chimney liner as had stove supplied and fitted by them. Was informed yes they could do the work and that Ian would call next day. Called again three days later to say Ian hadn't called. Was given apology and informed Ian would phone that afternoon. Now more than four weeks have gone by with no follow up calls. Very poor customer service, wouldn't bother with them again.
From start to finish both myself and my wife and I had a fantastic experience, the knowledge from Ian was amazing, you can be sure he will give you a straight up answer and an in-depth explanation , very accommodating and a very competitive pricing left me in no doubt who I would go with after several quotes. The installation team were very professional, explaining away any questions I had and doing their job to high industry standards, cleaning after themselves and working way past any time you would expect them to finish in order to complete the job. A job well done and highly recommended!
If it were possible, I’d award a whole galaxy of stars to Stove Experience. Recommended by my chimney sweep, they exceeded my hopes and expectations in every way. Eoin’s knowledge of, and enthusiasm for his subject is boundless, and together with Ben and his team of fitters, he made the whole process of choosing and installing a replacement stove an absolute pleasure. I’m delighted with everything they’ve done, and would like wholeheartedly to thank everyone at Stove Experience for all their kind help, courtesy and strict attention to detail.
Extremely poor installation ended up having them back on multiple occasions to rectify the issues and still after all this my flue leaks. I’m now faced with getting another company in to rip out what Stove Experiences fitted and install it correctly. They cemented my flue instead of bolting it and after a few months the cement failed and the flue leaked and I was left with an unsafe installation yet again. In the shop they are nice people however there installations are poor and bodged. In the future I will be using a registered Hetas company instead.
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