Sudbury, United Kingdom
100 East St
N/A
+44 1787881111
We have been with this company for almost 3 years and like others, we were assured if we paid for advertising, we were more likely to sell. I understand that they can not force people to buy, however, with 25 years experience, i do expect honesty and better guidance. We live overseas, but last year visited and spoke with Sarah, operations manager, to be assured we would receive regular updates and that she would do what she could to help us sell. We have had no updates or contact and recently been told to call the helpline. We dont want an update, we want to know what is happening and why we can not even find our timeshare on their website. Customer service is shocking, unless you are giving them money.
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Sold my timeshare apartments at Holywood Mirage Club , Los Cristianos, Tenerife thro Travel & Leisure ! Timeshare is now very difficult to sell and you end up paying Maintenance Fees when you are not using them. Travel & Leisure sold them for me and I was pleased just to get something back.
As a buyer, count me as a happy customer of the Travel and Leisure Group. They have been very professional and they delivered everything they promised. I dealt mainly with Georgina Fairley (buying department) and with several persons that helped with the closing. I would not hesitate to buy from them in the future.
My wife and I have purchased twice now from the travel and leisure group We purchased two individual platinum weeks in a Hilton Grand Vacations property. On both occasions we dealt with Georgina who exceptional knowledgeable about the product and help us join the exchange program as well. Each time the service was very prompt and 100% what had been discussed and the prices where very competitive as well It is not often I take the time to write a review but felt it the right thing to do on this occasion. I was very skeptical on my first purchase as I had heard so many horror stories around timeshare and sales people, I have recommend friends to this company who have also bought as the service and products are excellent Thank you Georgina and the team at Travel and Leisure Group for you support in the purchase of our timeshares Mark and Julie Kent
I had a timesharing in Sardegna with New a club Elite to sell since 2013,the year in which my dad passed away. Timesharing is in Sardegna, 2 weeks floating. On 2019 travel and leisure answered me to my email offering their services to sell or rent this property. When I paid the money, they just disappeared. No answer on the phone, not at the email, nothing. The situation was the same before and during pandemia. Worst service ever.
Excellent service from start to finish. They made the whole purchase process straightforward and are a credit to the industry.
We want to thank John Pearce for the help he gave us concerning the transfer of Diamond points . His work was very trustfull, a person who will give you always the right advice ! Thank you John. There are not many trustfull companies in timeshare-world. Peter and Linda
I called Travel and Leisure to ask about selling two weeks' timeshare in Portugal that we owned. I spoke to Kellie who able to give me all the information that I needed regarding market conditions, an indication of sale price, and how my weeks would be advertised and promoted. She also had a contact at the owner's timeshare organisation and was able to explain how the system worked. The process was handled very professionally and efficiently - Travel and Leisure really know their business. I would recommend this company if you wish to buy or sell a timeshare.
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