Sunderland, United Kingdom
Rock Top Yard, Pallion New Rd
N/A
+44 1915251147
We had a booking of just under 50 mams and kids going from one town to another for a Christmas panto busiest time of year to receive a phone call only 2 hours in advance to say all drivers had been out night before and were still unfit to drive so would not be coming to collect us! As you can imagine this was not the news we wanted with it being 4 days until Christmas a metro strike in place and only 2 hours notice with lots of excited kiddies! Thankfully we did manage to use another company who where absolutely fantastic but never would I ever recommend this firm they clearly have no care for customers and lost out on over 200!
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Great coach company would definetly reccomend using this fantastic business
First class service driver was pleasant and very polite and the coach was clean and tidy with toilet and tv and great music from the drivers phone we all enjoyed the coach journey more than the excursion we will definitely use them again
Have just returned from a trip to Croatia using this company and would not recommend at all. The drivers were rude and dismissive and would not allow us regular refreshment and toilet breaks as we were promised. We stopped ONCE in 21 hours for half an hour at a service station that was barely open. With no running water and a limited toilet tank to last an outbound and return journey each lasting 30 hour, this was unacceptable. After taking this issue higher up after being ignored by the coach drivers, the issue was not resolved for our return journey. Again we were only allowed one stop, setting off at 8:30am and only stopping for half an hour at 4:30pm, and then not allowed off the coach until we had to board a ferry at 4am. 12 hours stuck on coach with limited facilities is again, unacceptable and left us highly uncomfortable the entire journey. I sincerely hope Sportsvest acknowledge these complaints and do not use this company again.
Deli
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