Sunderland, United Kingdom
Whitburn Rd, Seaburn
$$
+44 1915292907
N/A
Outdoor seatingDeliveryTakeawayDine-in
Bar on siteGood for kidsHigh chairsToilets
Wheelchair-accessible entranceWheelchair-accessible liftWheelchair-accessible seatingWheelchair-accessible toilet
AlcoholBeerCocktailsCoffeeHealthy optionsKids' menuLate-night foodSmall platesVegetarian optionsWine
On arrival name address phone number and temperature was taken...very reassuring. Was seated at a table with a lovely view overlooking Seaburn beech. I have to say the service was probably the best i have ever had at any restaurant and the food was perfect ..really enjoyed it...
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First time visiting with my partner and 5 month old. We were running a bit late as we struggled to find parking so of course I rang up to let them know we’d be about 15 minutes late (shouldn’t of been an issue!) I was spoken to so rudely by a man who said “so you’re 10 minutes late and going to be another 5 minutes?” I explained the situation and he then hung up. I’ve worked in hospitality for 7 years and I know, as would anyone, that this is not the way to speak to your customers! When we arrived the only man working was the manager which makes this even worse as it was obviously him who I had spoke to on the phone. A manager should definitely not be speaking to customers like this. We were then sat in an area of the restaurant that was right at the back where no other customers were sat!! There was plenty of nicer tables further at the front and I feel like the manager sat us here as punishment for being late?!?! If I wasn’t breastfeeding then I would have pulled him up on this but since we wanted a quieter area then we just sat there. The service was slow to being with, I think we had been forgotten about as we were so far back. The food was lovely and the rest of the staff were great. But the way I was spoke to was out of order and to be honest he’s lucky he even had our custom after being spoke to like that before even arriving! We spoke to the manager at the end about the poor service we had received and he didn’t seem bothered in the slightest! Lovely restaurant with lovely views but the owners should be choosing more carefully as to who they let run this place!!! So disappointing.
Just had a really nice meal at House of Zen. Temperature check on arrival, hand sanitizer, contact details taken. Tables set apart, very clean. Food arrived without delay, nice and hot, nicely presented, very tasty. Comprehensive Asian food and drink menu. Waiting staff very helpful and friendly. Would recommend.
Absolutely delicate food. The duck was stunning Before we entered they took our contact details and checked our temperature. All staff worn mask and sanitised all table. We felt safe and comfortable there.
Amazing view of the sea from restaurant. Food was really tasty. Maybes a little over presented as they came out in all separate plates which you then have to plate up yourself. Some people may enjoy this. Myself I'm more get it on the plate get it eaten. Really decent experience. Only issue was service time on drinks. Few longer waits than expected for a pint. But I'm being very picky.
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