Coventry, United Kingdom
318 Holbrook Ln
N/A
+442476480345
Just had my new Niro self-charging hybrid delivered by Stuart. He was great. Took time to help me with driving tips to get the best fuel economy. Absolutely great customer service - late on a Friday afternoon, socially distanced in the cold. Thank you Stuart!
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This was the first time I had bought a car online, I purchased a 6 month old KIA. Every part of the process was very efficient with great communication. I would definitely recommend Sutton Park Group to anyone especially Jenny & Danielle in Digital Sales. I would rate their service as 10 of 10 in every aspect.
PLEASE READ THIS before going to this dealership. A few months ago my gearbox and clutch was replaced by Sutton Park. I had a problem with my clutch recently it was squeaking and getting stiff when hot and this would not happen when cold or if it had a long rest. I explained this and managed to secure a time on the evening to show the problem to the technician before leaving to diagnose the next day .At the end of this I was told that the problem was in the clutch area and they would need the car for a week because the gearbox needed to be removed. As a driving instructor and my inability to work in lockdown this was to say the least an inconvenience. However I booked it in and assumed all would be rectified. To my absolute disbelief I was contacted on the 4th day to be advised there was no problem and nothing had been done. I explained that this is why I had arranged to bring it when warm so it was apparent. Even though I was very annoyed by this I suggested I would come down and drive it and then bring it back to examine yet again. I did that and managed to replicate the fault but because the car had been sitting for 4 days it wasn’t quite as bad but still there. To add insult to injury my car had sustained damage while with them so I asked to speak to the service manager. At this point it got even worse. I have never met a more aggressive rude woman in all my life I was told in no uncertain terms she wasn’t interested and would not accept there was a problem or the damage had been done on their premises even though I was told they pay for a lot of damage that happens in their car park, BE WARNED. So I still have the same problem but an additional one of damage to an otherwise immaculate car I now need to rectify. Needless to say I am annoyed and disgusted by Renault Sutton Park Coventry.
Arranged a test drive, confirmed it 48 hours prior to arrival, only to be met with blank faces when I arrived. No problem, “can I still get the test drive” I asked....the salesman said “it’s a big lot, and he doesn’t know where the car is”.... are you SERIOUS?????? I wouldn’t waste my time on these unprofessional people.
Had an issue with my Renault and the costumer service was perfect 10/10,I got in and even if they were busy they sorted Me out within 15.
I really enjoyed working with James, when I was buying my new KIA STONIC. He's very professional, kind and helpful. Even he is quite new to the business he have a very good knowledge about the brand. He answered all my questions! 5 out 5 stars. Thank you.
Chris is the parts department was really helpful. Awkward part for an old vehicle but he took the time to sort it out.
I needed to get a smaller car for financial reasons and had lots of demands. Will Thompson was great and I got exactly what I wanted. We will go back in the near future to change our family car.
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