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FAKRO GB Ltd

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Swadlincote, United Kingdom

fakro.co.uk
Roofing supply store store· Manufacturer· Window supplier· Wholesale· Building Materials· Roofing supply store· Building materials store· Ladder supplier· PVC windows supplier

FAKRO GB Ltd Reviews | Rating 3.6 out of 5 stars (5 reviews)

FAKRO GB Ltd is located in Swadlincote, United Kingdom on Astron Business Park, Hearthcote Rd. FAKRO GB Ltd is rated 3.6 out of 5 in the category roofing supply store store in United Kingdom. FAKRO GB LIMITED is a wholesale company based out of FAKRO HOUSE ASTRON BUSINESS PARK, HEARTHCOTE ROAD, SWADLINCOTE, United Kingdom.|Established in 1991, FAKRO has developed an enviable reputation for innovation and is one of the fastest growing manufacturers of roof windows in the world. The company's research and development team of over 100 people have been responsible for more than 100 patents and patent applications. With around 15% of the global market, it has over 3,300 employees, 12 manufacturing sites, 15 subsidiaries worldwide and is complemented by an extensive global distribution network. In keeping with the demands of a large and growing merchant network, the UK is served from a 33,000m2, high bay warehouse close to the M1 and M42 in Swadlincote, Derbyshire. FAKRO GB Ltd employs a team of Business Development Managers who have extensive experience and training in use of roof windows, supplying technical advice on site, to customers and to architects. Our in-house technical team is also available to advise on design, estimating and installation of the extensive range of roof windows, loft ladders and installation accessories that FAKRO has to offer. Whatever the interior design style or performance requirement, our comprehensive range guarantees that we’ll have a product to meet a customer's needs.

Address

Astron Business Park, Hearthcote Rd

Phone

+44 1283554755

Company size

51-200 employees

Headquarters

SWADLINCOTE

Founded

2000

Service options

Delivery

Accessibility

Wheelchair-accessible car parkWheelchair-accessible entrance

Open hours

...
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John Allright

Recently asked for two spare parts that are clearly numbered on their expanded drawing as parts 36a and 36b they allso have clearly defined stock /parts codes which i gave them the girl in sales emailed me back and said i would allso have to buy part 35 which i didnt need this is allso a clearly defined seperate part on Their drawing with a seperate part code She tried to tell me that the parts i wanted are attached to the part i didnt want which is clearly not the case as when the box was opened the part i didnt want was attached to window and the parts i needed where missing which tells me that they are as the drawing and not attached at all.Been fitting roof windows on and off for 40 years and know my job. ONLY VELUX FROM NOW ON ......... Edit. Have looked at your response and you say the sales team are right by that you must mean that part 35 comes with parts 36a and 36b which must mean that the drawing is wrong as it clearly shows them as seperate or are you saying the drawing is correct and the sales team are wrong ,you cannot have it both ways. You are like the sales team and will not address the issue of the drawing showing clearly defined seperate parts or is it because the parts i required are hardly worth your while to send out and so you lump them together with a more expensive piece. I am used to buying all kinds of parts from vehicle right through the whole range of building trade parts and spares and the blueprints and drawings are what make the world go round, Are yours correct or not???

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Douglas Garistina

We have a Fakro Loft Ladder, which we got because of the high quality of the product. I now have experience of their great after-sales service. After a few years of use, someone broke the latch by trying to use the stick to close it (it actually closes itself with the springs and no push of the stick required). When I contacted Fakro to ask about ordering a new latch, they offered to replace it at no cost the following day. That is great customer service. Thank you.

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Keith Ripley

I now have experience of the after sales service. Placed order for 11 windows with narrow access for delivery; Advised on the Monday of delivery week some parts missing in Poland. Advised Tuesday that was an error. Wednesday received an mail stating order despatched but none of product available. Advised that was an error. Advised by Fakro that I was not allowed to speak to the courier to arrange delivery vehicle type or time/date; only Fakro could pass details on to the courier for them to contact me. That was the process. No contact from the courier. Advised Fakro later on Wednesday, of changed delivery address and provided contact number; as this was off site and unoccupied. Fakro were to pass this onto the courier to call me and provide me with notice of delivery. Informed by Fakro delivery would be Thursday or Friday. Advised on Thursday by Fakro at 10.15am delivery between 11.30 - 1.30pm. Received call from neighbour at 10.30am delivery truck at alternative address. Builders had to down tools and I had to hurtle across to the site. No delivery note. Had to unpack and manhandle goods onto site to ensure all the goods were present and stored. DBL couriers advised this happened all the time with Fakro. No acceptance of any responsibility. Fakro consider this is a service.

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shkari lx100

The worst company ever to deal with , you realise how bad a company is when things go wrong and how they decide to deal with the issue. I had to order a size that was not available on builders merchants and did not want to order on eBay so I went ahead and ordered one directly from Fakro. When I recived the loft ladder there was no hatch door. Yes no hatch door at all. After couple of emails and phone calls I was accused of lying and they refused to help me. I had to buy another door costing me an extra 80. I'm extremly disappointed and angry how I was mistreated and accused of lying when in fact a big part was missing. I will not be ordering from them again and do not recommend at all.

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K G

Excellent Quality and customer service.

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