Taylor Made Fireplaces Ltd

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Leicester, United Kingdom

taylormadeworkshop.co.uk
Fireplace store· Wood stove shop· Granite supplier

Taylor Made Fireplaces Ltd Reviews | Rating 3.2 out of 5 stars (5 reviews)

Taylor Made Fireplaces Ltd is located in Leicester, United Kingdom on Co-Operation St, Enderby. Taylor Made Fireplaces Ltd is rated 3.2 out of 5 in the category fireplace store in United Kingdom.

Address

Co-Operation St, Enderby

Phone

+44 1164787478

Service options

DeliveryIn-store shopping

Accessibility

Wheelchair-accessible car parkWheelchair-accessible entrance

Offerings

Repair services

Open hours

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Steve Woz Ere

Be careful. The showroom is quite limited so you wont be able to see everything they say they can get. After taking a 75 deposit they send out an engineer to make a preliminary check of the site. However, we revisited the shop asking them to show us as an example of the fireplace we wanted but we felt like we were being fobbed off, all they had were photos in brochures or directed us to videos on YouTube. This did not help to make a decision as to what type of fire we really wanted. Then we got a call explaining we wouldn't need an electrical spur fitted even though the engineer they sent out said we would need one. Mixed messages and poor customer service destroyed our confidence and lead us to go elsewhere. Very belligerent on the phone too. Would not entertain even giving 50% of deposit back as a good will gesture. She just recited terms and conditions rhetoric. I would not recommend them to anyone. Theres a big shop in Leicester with much more on display.

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Elaine B

Be Careful. My elderly mother was persuaded to pay for a site visit to determine what type of fire she could have. The 75.00 was redeemable if a new fire was bought from Taylors. Not all suppliers ask for a fee to do a site visit. The engineer who came was efficient and helpful. However he mentioned that terms and conditions of payment were different to how my mother remembered them, my mothers memory is very good especially where money is concerned! The difference was the final balance had to be paid BEFORE delivery and fitting, not after. I went with my mother to the show room to ask further questions. Initially the sales representative was very amiable however when we queried the terms and conditions her response was defensive and aggressive. We were informed that Taylors are a reputable company and would always fix a problem after fitting! In my experience once a company has your money fixing a fitting issue or problem can be very difficult. A ring round of other suppliers indicated that balance of payment before fitting was not normal practice.We will not be using them to fit a fire.

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Dan Cook

I booked a service (and paid 95) for my gas burner stove as it was showing a lot of soot. A few days before the service i was contacted to say that the appointment would have to be rescheduled due to a job running over. I was fine with this and we agreed the next week. The day of the appointment i was contacted again and told that the appointment would have to be rescheduled due to someone being ill. I wasn't happy with this as my wife was waiting at home. I was contacted again to be told the appointment would go ahead as they had found an engineer who could do the service. We had the service and the fire looked clean and new. When i came to light the fire for the first time it cut out after a couple of minutes, so tried again and it worked for about 10 minutes. The next time i tried again it went out after a couple of minutes and kept doing the same thing when i tried to relight it. I rang Taylor Made and they arranged for an Engineer to visit which was a Friday lunch time (the weekend just gone) i phone on the Saturday to see what had happened as my wife said the Engineer said it needed a part to which i was told the report hadn't come back yet. I phoned again today (Monday) to be told that they were waiting for a price on a part to which i do not agree that I should pay for as the fire was working before the service and now isn't. I was told i would have to pay and that the fire was working when the engineer did the original survey that had been signed off. I haven't received any report or signed any documents and already paid 95 for a service for a fire that no longer works. I was told it was like going for an MOT and that the car might work as it leaves the garage but it may have a fault afterwards.!! pathetic excuse. I will of course be taking this further and i recommend that anyone in need of a service think consider who they go to as i wont be going to Taylor Made Fireplaces again.

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Rick Martins

Informative and friendly staff.

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Spencer Ursell

I have just had installed a Stockton 7 woodburner from Taylor Made Fireplaces on 30/9/17 and they could not have been more professional. Firstly I shopped around a lot and their price was excellent. Secondly they have been around for decades and thats important. Thirdly, I found them very quick and efficient when it came to quoting and sending me the drawings and finally, when it came to installing we had many issues which were all down to my house and the flue position. I can confidently let people know that it is my belief that most companies would have given up on the job but Brad who has installed these for over 25 years and Tony who came over to the house to look for himself together with the other lads all spent a long time going through various possible solutions before finally finding an excellent outcome. It looks as good as I could have ever imagined even down to the plastering to finish it all off and I cannot thank them enough and would and will recommend them to everyone.