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The Cotswold Group

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Tewkesbury, United Kingdom

thecotswoldgroup.co.uk
Private investigator

The Cotswold Group Reviews | Rating 2.2 out of 5 stars (4 reviews)

The Cotswold Group is located in Tewkesbury, United Kingdom on Challenge House, International Drive. The Cotswold Group is rated 2.2 out of 5 in the category private investigator in United Kingdom.

Address

Challenge House, International Drive

Phone

+44 1452372888

Accessibility

Wheelchair-accessible entrance

Open hours

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H

Helen Melton

I'm not sure how this company has received such negative reviews. I spoke to a lady called Tracey today. She was very polite, helpful and knowledgeable. My insurance is with Tesco, underwritten by Legal and General. Yes, it's a little longer process than usual due to the pandemic, but I have received excellent customer service throughout. Thank you.

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Anon Anonymous

If I could leave negative 50 stars, that's what I would give.. if their offices burnt down and a majority of their employees got incurable crabs I'd consider it karma. I have NEVER experienced anything like this \company\ and it's staff. We've had home/contents insurance since the moment our mortgage finalised and in the many years since have never made a claim. After damage to our house was caused by an issue with the next doors property we were forced to claim. We were shocked that we were passed to this shambles of an investigation team anyway but appreciate the need to ensure legitimate claims. We dealt with \Mark\ and I was bullied, interrogated, deliberately confused, accused and pressured to the point of an on call panic attack..! We have tried to complain about the way I was treated only to blocked at every turn, hung up on multiple times and don't even get me started on the unprofessional texts received. Despite the honest claim and attempts to sort the issue by phone and email, our policy was cancelled based on this \persons\ feedback. We are now paying solicitors to deal with the issue with view to have them investigate my treatment. I've also ended up back in therapy to deal with the effects of the original problem with my home and treatment by this disgusting company setting back my mental heath progress. My husband just retired and we could have done without this expense and at a time life is already difficult we could certainly have done without dealing with these monsters! I hope whatever bonus' you're paid for rejecting claims is worth the effect you have on good people. How you sleep at night is beyond me. *Anon review as we never wish to hear from this company again unless via our solicitors.

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Catherine Wheldon

Based on the reviews of this \companies\ own staff/ex-staff on Indeed. They are an organisation paid by insurance companies to use any method possible to discredit claimants. I would agree based on my experience with them. Absolutely disgusting treatment of people for the gain of corporate giants. Soulless individuals that thrive there it would seem.

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Mo Ka

Could have given a negative star!! If I could. I Was transferred to them by Nationwide, for my home insurance, they are an absolute nightmare. My dealings with them have been horrendous and stressful. They have put me off of home insurance all together with anyone. They bully, lie, cheat and are involved in criminal activity/behaviour. 0/10 for customer service, compassion and for flexibility. After 40 years , clean, honest customer, with Nationwide, never been insulted like this , accusation of fraud?! One misunderstanding, and they voided my policy!

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