Chesterfield, United Kingdom
3 W Bars
N/A
+441246278881
Ordered some stuff a fair few years ago. Lovely furniture and arrived within a few weeks with no hassle. Ordered some drawers over 3 months ago. No contact whatsoever, no updates and had to delve around on google for a phone number that would connect to the actual shop. Now we've probably spent more on phone calls than the actual price of furniture itself! Empty promises from Dennis, excuses excuses excuses. I could go on. This place is an absolute joke now. I would avoid at all costs. Complete waste of time! Why accept an order when they can't even make it? No wonder the company is in liquidation. Ordered elsewhere now and due to be delivered soon. Wonder if Dennis will ever give me a call back.....Yeah right.
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Ordered some drawers, was told 3 weeks turn around. Had to chase after 4 weeks of no communication. One thing that is impressively fantastic about the Pine Shop, is the number of excuses. Wow, a new one every day, sometimes twice a day, from Bike races, to emails, to council parking to road surfacing to supplier complaints. I rang every day for 3 weeks and never had the same excuse. Now that's impressive!!!!!..... Now over 4 months since order and still no communication. Avoid like the plague, unless you like to hear a new excuse every day.....
Good local store,excellent prices for good quality wooden products.
I honestly would not even give this shop one star! The service is a joke me and my partner ordered a cabinet months ago we thankfully did not pay any money out right, there has since been an absolute torrent of farcical excuses and lies as to why it has never been delivered, never contacted by the shop you always have to contact them. The Owner Dennis Bird is either out at lunch, with customers or speaks to you and lies when you call. Have since not contact the shop in the past 3 months have had no word from them and do not expect to ever have any more contact have since been to another job and have our cabinet being delivered at the end of the month. Avoid this store and go elsewhere!
Don't use this company. Have been waiting 2 months for delivery of a bookcase. Promised delivery 3 times in 3 weeks. Monday 25th April 2016 I rang again. Was told bookcase was definitely built and would be delivered on Tuesday, next day, and Denis would ring between 5 and 6pm. He didn't, yet again. Dreadful service
He gives good wood at fair price
My experience echos those below, no information, excuses, promises to sort and doesn't, phone number doesn't get answered or even connect. Nothing for 3 months. Order cancelled.
I paid for my furniture in September 2011, promised delivery the same month, delivered in December....wrong colour. Was promised full delivery of the correct colour in Jan 2012 but the wrong drawer configuration was delivered in March, and the wardrobe doors now don't shut. Drawers delivered in November 2012 when the wardrobe was inspected Dennis Bird (owner of the shop) said a replacement unit would be made and would be in my house by Christmas 2012. It arrived in September 2013, but was the wrong configuration again, so was not put in. Dennis promised he would have new replacement doors made instead of building a new wardrobe carcass, these took 3 months to make will still not close. No contact with shop in 15 months now. Never had a return call in 3 years, promises made and not kept. Shop owner and service a joke. Nearly 4 years and still not got furniture I bought and paid for in 2011. If you want poor service, poor furniture and a series of excuses for non delivery....this is the place to go.
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