Gravesend, United Kingdom
4 Echo Square
N/A
+44 1474536700
DeliveryIn-store pick-upIn-store shopping
I appreciate the fact that we are in unprecedented times. However, I had an appoint for the shop and wasn't seen until 25mis after my actual appointment. After being seen too the lady's in the shop we're very helpful and friendly wasn't able to get all I wanted due to stocks being limited and it's the rush back to school. The price is expensive but the quality is good.
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I've had one experience with this shop and it has been terrible. The phone is constantly off the hook, the shop is always closed, nobody responds to emails. I had to buy a second hand jumper from the school and they won't even answer my request for a refund that I haven't collected. If I could give minus stars I would. I'm not the only one I know who didn't recieve uniform and now can't get their money back. Worst customer service I have ever experienced. Covid is no excuse
Helpful and friendly. Great to deal with.
Unfortunately I only had issues so far, no availability of merchandise, no availability of time to order, the shop is always closed, 1 hour break when there could be some compromise ( for example have separate breaks for staff) because there is always a queue outside the shop, and the covid cleaning times which are also taken from in shop opening time. The cleaning thing could be done in the evening when shop closes, also, there is no reason for doing that because is not a self service shop, people are going in 1 at the time and you get served which doesn't give any reason for the in program cleaning. Overall not well managed and organised.
Absolute shambles! To be fair it is every single August but covid seems to have fuddled the owners brain. Unreasonable, unreliable, unorganised and totally unavailable! Thinking of opening my own uniform shop!
All I wanted was to purchase a PE t-shirt. I was told with no appointment I wasn't allowed to buy it. You had the t-shirt in stock so why not let me buy it. There was also no queue, no drama... Just cannot understand this policy. Really really fed up.
Had some alterations done here. Great service and staff. Only place i use now, thank you.
Lovely staff. V helpful
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