York, United Kingdom
22 Coney St
N/A
+44 1904638944
Con-artists! I paid 120 to have my grandmas gold Omega DeVille watch battery changed. The watch was returned after 5 weeks and had not been sealed correctly which is causing condensation behind the crystal, as well as damage to the back of the case. When I went back to the store to complain, I was told it was my fault and they refused to fix the damage caused as well as speaking in a manner that showed very little care or respect to the sentimental value of my watch. I have had this 25 year old watch for 5 years and have used it no differently since The Watch Lab have handled it, even though prior to this, I have always used independent jewellers, which unfortunately York is lacking. Utterly disgusted with the customer service and lack of expertise.
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Fixed my watch. Really I just had the crown pulled out and didn't realize.
SCAM I recently came in to get the dead battery in my watch replaced: the assistant took my watch and immediately commented on how nice it was. She then called all of the staff to look at it and, after a few moments (and a few twirls of my watch to inspect the brand), came back to me and gave me a quote of 44.99. Now not only is this outrageous as my normal shop only charges 6, but the woman in front of me was charged only 19.99 for the exact same job. I walked out of the shop with the assistant very reluctant to see me go. Do not even step in this shop; they are con-artists. The only thing to explain it is that they must work on commission.
They did a good job on my Omega, although I was quoted 3 weeks when I dropped it off. Then I went in after 3 weeks and was told it would be another month... I asked to have it returned unfixed and miraculously it was repaired that day and sent back a couple of days later all fixed. My Tag was quoted at 320 due to a battery leak inside. Fair enough. I sourced the official ETA movement online (for 35) and repaired it myself. Which actually cost me substantially less than if there was no battery leak (they quoted 80 for a battery change anyhow).
Fantastic service at a great price. Would be mad to go anywhere else.
Haven't been in yet but quick response by email to sort things out will be visiting next time in town
I took my Citizen watch in to the York branch to have the battery replaced, and was very happy with the quality and speed of service from George. He did manage to convince me to have the band cleaned in an ultrasonic bath, but the watch was in need of it so I can't complain! Would definitely recommend over any high-street jewellery chain.
I wouldn't hesitate in recommending the York Watch Lab for their service, expertise and professionalism. George Timney was very helpful. Took my husband's watch in for a new strap, numerous to choose from but wrong colour fastening. Straight away he offered to change the fastening. It took only 10 minutes. Very impressive. Thank you. Wendy
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