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Sterling Furniture

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Tillicoultry, United Kingdom

sterlingfurniture.co.uk
Furniture store· Bed shop· Bedroom furniture store· Home goods store· Sofa store

Sterling Furniture Reviews | Rating 4.2 out of 5 stars (5 reviews)

Sterling Furniture is located in Tillicoultry, United Kingdom on 76 Moss Rd. Sterling Furniture is rated 4.2 out of 5 in the category furniture store in United Kingdom. Stunning range of high quality sofas, dining, bedroom, garden furniture and home accessories with free 5-year structural guarantee on all upholstery.

Address

76 Moss Rd

Phone

+44 1259750655

Service options

DeliveryIn-store pick-upIn-store shopping

Accessibility

Wheelchair-accessible car parkWheelchair-accessible entranceWheelchair-accessible liftWheelchair-accessible seatingWheelchair-accessible toilet

Open hours

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T

Theresa McGuire

I’ve waited a few weeks to write this piece of advice for any potential customers of @Sterling_Sofa. If there are any faults with the piece of furniture you have bought, it’s really important to not only get a verbal agreement over what the next steps will be, but to also get that agreement in writing. Floor staff/customer service staff and management at the Tillicoultry branch should remember that customers deserve the kind of service they pay for. Too long a story to tell on, but @Sterling_Sofa delivered a suite of furniture full of flaws. This was verified by their technician and a replacement was to be arranged. Through no fault of mine and almost a year on I still have no sofas. This was entirely down to very poor management of our re order and very poor communications on behalf of @Sterling_Sofa. I was left to enquire and chase progress of my order including asking for key information in writing (which didn’t happen!). Poor management leads to poor service. Prospective customers, don’t assume they have the order management process and resultant service in hand. Customer service at @Sterling_sofa, have said, in writing, that they have much to learn from this experience, but their first objective should be to treat the customer who has paid for goods in a valued manner. I have since cancelled my order,and been give a full refund.

G

Gizelle Arnott

Another favourite shop wide range of good quality products James Martin Dinner sets

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Collette McGuire

Appalling customer service considering over 7k was spent on sofas. Sofas had to be replaced because of quality issues and damage. Around a year of poor comms over replacement sofas, resulting in Sterling trying to get even more money out of the customer (for Sterling's mistake). Sterling's manager wouldn't resolve amicably. Refund demanded. He took the hump and organised pick up of original damaged furniture three days before Christmas leaving the customer without seating over the festive period. Who does that?! Feel sorry for the staff working under him. Beautiful, superior sofas are now ordered from another company. Never again.

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BRYAN MABON

Be aware if buying any furniture from this store, they are not registered with the Furniture Ombudsman, so if you have any complaints you will get nowhere, as not being a member you have only the choice to deal with them directly or take them to court Our order was over 2 k We had 3 suites from them over a period of 13 months From our initial order, we waited 16 weeks for first delivery The first sofa that arrived was the wrong order, it was supposed to have electric recliner , but came without them, so we had to wait another 16 weeks for the correct one When it arrived, one part of the recliner was faulty, it was repaired twice within 8 days, and not to our satisfaction as the repairer had to fit a bit of wood to the frame to correct, we were not willing to have our new suite have this type of repair, so we went back to them and ordered another suite This time we went for a different suite, an Ercol one which was more expensive After waiting another 16 weeks the sofa arrived in poor condition, see attached picture, this was after an hour of use The suite was inspected and found to be of poor manufacture, and after discussion was rejected and returned We discussed compensation, and it was a waste of time, they stated they do not offer any compensation, only return of all monies paid, that was when we found out they were not a member of the Furniture Ombudsman We had been given a footstool with the Ercol suite as compensation on last order, but as we were returning the suite they offered to let us keep it, why would we want a stool that goes with nothing They then offered a credit to the footstool value, we thought that was better than nothing, as we could have bought a lamp or another piece of furniture, but then we were told the credit was only applicable if we used it towards a suite of 2 k or more So as I said beware when buying from here, they may seem to offer premium furniture but after sales and customer service are poor

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David Taylor

Nipped in here for a quick bite to eat, normally it's nice and filling but today I ended up being served the burger from hell. A dehydrated overcooked lump of rock that I couldn't chew or even cut through. Chips were nice tho...

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