Tonbridge, United Kingdom
420-422 Vale Rd
N/A
+44 1732363583
DeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car park
The centre has some great products and selection to choose from. Store is laid out well and flows nicely. The arrangement of the store gives you plenty of ideas for placement and look. Sadly the staff are far from customer focused and unhelpful, frankly rude. I spent over 300 on a single light fitting and bulb and really wish I hadn’t after having to go and find someone to help. Donna, I think, “helped” us and she really was not interested and snobby. Not sure she wanted our business, or anyone’s business it felt. We are decorating and need several lights for the house and some garden furniture early next year, we had chosen lights and some furniture but sadly will not be returning. We could have spent 000’s supporting a local store but this will not the the case. Our second purchase recently was equally as bad with the gentleman at the store really not helpful and it felt like such a chore us being there. 3 staff with nothing better to do, certainly not focusing on customer experience and helping us. I have since found the items we like 25% cheaper online, which I would not have done had the experience been better and would have paid their price, which is painful as I really do seek to support local businesses as a business owner myself but sadly this will not be a business that will get my support. If they got the basics of dealing with customers politely it would be something but it feels like we got in the way. I observed other customers having a poor experience so at least it wasn’t just me! Sorry lighting centre but after three bad visits to buy products after countless browsing visits, hoping it was a “bad day” but sadly it really was poor each time.
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Great meeting, lovely showroom, well done :-)
They had an amazing range of outdoor furniture- but still managed to source me one they did not have on display which was perfect - delivered and built 3 days later - whats not to like
I received three ceiling lights, really lovely but unfortunately one light was broken when I opened the box, I immediately informed them and sent a photo as soon as they asked, I have sent many emails trying to exchange the light but they either ignore or say they are going to get back but haven’t so far... it’s now been 21 days and they still have not rectified the problem..... I’ll give an update if I hear anything!! Update: I eventually received the replacement shade..... it took just over 40 days!!!! However the lights look great
Extensive selection of furniture and amazing lighting.
Deli
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