Trowbridge, United Kingdom
5 Roundstone St
N/A
+44 1225755656
I have used BLB for conveyancing 4 times now and used their services again to sell our house and purchase the new house recently. As previous, the service has been exceptional. Kate , Sally and support team are very responsive and give great communication throughout the whole process. Highly recommended and would certainly use again in the future.
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I appointed them to undertake the conveyancing on my new house. There was no communication from them, even though after the first month or so I sent them an email asking to be informed of progress. All I ever got to that and subsequent emails (and voicemails) was an automated message saying they would respond to me 'in turn', which they never did. Eventually I spoke to the person in the conveyancing department, and she was so angry when I requested (politely) that all I wanted was to kept informed of progress, or lack of it, that she put the phone down on me. I complained to the senior partner, who tried to defend her but then realised he didn't have a leg to stand on, so promised to take it over himself. However I got pretty much the same service from him: no information, no replies and eventually I (and the Estate Agent!) had to chase him repeatedly to get to completion. Terrible service, rude and unnecessarily slow. Getting information out of them was like pulling teeth!
BLB Solicitors were not competent when used to attempt to purchase a property freehold. They did not file the correct paperwork and so we were not able to acquire it. It was followed up by an arrogant email from one of the managing directors.
We used BLB solicitors for the sale of our old house and purchase of our new one. It was a very difficult process, with lots of issues (non-solicitor related), but Victoria and Sally from BLB were absolutely incredible in resolving them and pushing our sale forward. Our sale would have fallen through if it hadn't been for them.
Mistakes, terrible communication and very rude. Would not recommend the use of this company.
Deli
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