Truro, United Kingdom
2B Harvey Road Edhen, Park
N/A
+44 3713849947
Wheelchair-accessible entrance
Booked car for 12pm. I was casually told on arrival my car wouldn’t be ready until 1pm as they had an unexpected busy morning (even though I’d booked a week earlier) Ended up waiting two hours for a car in which time i was told I’d be getting money off. On return home I complained about having to wait and was told the depot had tried to contact me all morning (no messages or missed call on my phone and not what the guy in the depot told me. When I received my invoice there was no discount. When I questioned it I was told the depot have no record of any money off being offered and that I was actually offered 2 extra hours hire FOC. (I’d booked the car until 10pm so didn’t need extra) Extremely poor service, no honesty at all and will not be using europcar again. Car was ok when I finally got it after having to cancel a family lunch.
like
Booking a car is stress free, helpful phone staff. Initially difficult to find, but the hire staff were brilliant, nothing was too much trouble
Great company to deal with
Brilliant service and vehicles as always.
Disgusted !, I returned my van on time and in the same condition as when I picked it up , filled up with fuel ( not that anyone checked !!!) and they have still debited my account - outrageous. No courtesy call to advise, this should not be allowed there was nothing wrong with the van and there is absolutely no reason for taking any more money.
Deli
The best companies in the category 'Deli'